SPEAKSPACEPrivately held company in Ohio, SpeakSpacefocuses on sales of business consumer electronics and gaming equipment. SpeakSpace is a eTailer of consumer electronics doing business in North America, with an assortment of products for small-medium size businesses and home offices;servers, laptops, personal computers, headphones, webcams, speakers, mice, keyboards, gaming gear, security, software and appliances on their e-commerce platform.
SPEAKSPACE (speakspace.com) has 63 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Computers & Phones · Boardman, Ohio
Excellent
Computers & Phones · Cincinnati, Ohio
Excellent
Computers & Phones · Columbus, Ohio
Excellent
Computers & Phones · West Chester, Ohio
Excellent
63 approved reviews, newest moderated first
customer
Very easy to use, but some participants were not able to activate the video portion of the meeting.
Response from SPEAKSPACEMar 11, 2021
Thanks for the review, Bruce! We would like to open a quality ticket for the video issue. It's most likely a signal or bandwidth problem but we can certainly get to the bottom of it. We will e-mail you privately to get the details. Kind regards, Team SpeakSpace
Friendship C.
Great we love it
Response from SPEAKSPACEMar 11, 2021
Thank you for the outstanding review, Bonita! Hope you have a great day, Kind regards, Team SpeakSpace
Flintridge Church C.
Thank for excellent service
Response from SPEAKSPACEOct 12, 2020
Thank YOU for your business and the five star review, Pastor! Kind regards, Team SpeakSpace
Loyal C.
Becky Behan and her team are amazing. They offer consistent customer service, up-to-date technology and quick question turnaround.
Response from SPEAKSPACEOct 12, 2020
Dear Joyce, Thanks so much for the five-start review! We truly appreciate your business~ Kind regards, Team SpeakSpace
Bank3
Overall the experience was good. The areas of opportunity for improvement are as follows: -When we are paying extra money for a specialized operator it would be great if that operator had English as their native language. The accent of the operator was challenging for us as leaders to hear and for the participants. -The scheduling was mixed up by no fault of our own. Luckily, Becky Behan came to the rescue and she and I were able to quickly implement intervention to prevent a disaster. We paid entirely too much money for it to have been that screwed up. We as customers did everything we were asked to submit changes and preferences long before the event and the changes and preferences still were not correct until Becky and I intervened. The transcription document was fantastic and we were quite impressed. There were a few typos but overall it was great.
Response from SPEAKSPACEAug 28, 2020
Thank you so much for your 4 star review, Monica! Our apologies for for the mix-up and the specialized operator issue. Should you use us again for an OA call, we will make sure that your specialized operator is free of charge and speaks English as their native language. We are pleased that you were impressed with the quality of the transcription! Should you wish to try us for everyday conference calls, please reach out to our sales department for additional complimentary services as our gift to you! Kind regards, Team SpeakSpace
Carol U.
Reliable conference-calling method for my executives. Invoicing is prompt and communications with this organization are always clear, concise and accurate.
Response from SPEAKSPACEJun 15, 2020
Thank you so much for the stellar review, Carol! We sincerely appreciate it. Kind regards, Team SpeakSpace
Audra M. D.
Excellent Service Our business has been using Speakspace since 2005 and have never considered switching. The service works extremely well and is very robust. Most importantly, when questions or issues arise, their Customer Service is second to none.
Response from SPEAKSPACEJun 5, 2020
Thanks so very much for your stellar review, Audra! We appreciate your business; have a wonderful weekend~ Team SpeakSpace
customer
Issues with operator and wait times for participants joining the call.
Response from SPEAKSPACEApr 10, 2020
Thank you for your feedback, Michelle! As you know, we worked diligently to pinpoint exactly what went wrong during your operator-assisted call. Our quality team discovered that the operator did make a mistake in placing some attendees into a sub-conference, which from what we understand, was only requested right before the call started that morning, so there was some confusion, which could have caused a delay. With regard to hold times, the operators actually answered most participants' lines in under one minute; three were over a minute and one at two minutes, 12 seconds for the longest hold. We're in the midst of a national crisis, and have not had any outage or line capacity issues. Our OA calls have more than tripled, and the operators are working extra shifts to take care of customers and multiple last minute requests . As we've suggested in the past, it's best practice to use our online portal or e-mail template to make a reservation, as this alleviates confusion prior to calls, and all requests are documented. I would say 99% of your calls run very well. We provide a complimentary specialized operator for all of your calls (normally extra fee). We're flagging all future calls to provide extra special attention, especially at this time. We've apologized more than once and we've offered to credit the call. We're disappointed in your three star rating, but we understand that it was a stressful experience for you and your attendees. Hopefully, you'll give us another chance. Kind regards, Team SpeakSpace