Spartan RaceReviews of spartan.com

Ordered shoes from them and got a pair of used shoes with mud on the soles. Waiting for a reply.

Complete Rip Off! It is really unfortunate that such a popular race can have such terrible customer service. I was saddened to see that so many other people leaving reviews have also had frustrating experiences. I was all signed up to do my second race in November 2018 after having a great experience on my first race last year in April. Unfortunately, I got into a bad car accident in August 2018 so I was unable to race in November. After e-mailing Spartan customer service I was told I could defer my race until next year. I was not told that it would cost me an additional $38 just to defer my race, as if I was choosing to defer just because I didn't feel like racing. Fast forward to the present day, I am still suffering from injuries from the accident so am still unable to race now or any time in the near future. After emailing them a second time last week asking for a refund and offering to provide legitimate documentation from lawyers and doctors pertaining to my injuries preventing me from racing, I was told I am not able to receive a refund and they completely disregarded my documentation. They did say that I could transfer the race over to a friend, but I do not know anyone who is planning on racing so that is completely unhelpful. I lost a total of $173.48 to this company for events that are completely out of my control. If I am ever better to race again, I will be sure to choose a different company.

This is a money grab company, while the races were fun, to deal with customer services (no phone number) is going back to a third world country. They basically rip you off to defer races even when there is a serious situation that keeps you from attending. Basically, I had to defer two races because I was going out of the country in an emergency and when I came back I was told that the defer codes were expired as they expire after 90 days. IT's in the FAQ!!!!! Unbelievable, you pay ridiculous money to attend, you pay to defer almost $30 per race and then they tell you that you have to race in 90 days.....They lost me and my team! FOREVER!

I recently made a purchase on spartan race shop and put a wrong address down. Immediately after my purchase I realized what I had done and attempted to find a contact so that I could change the address before it shipped out. There is no number to call, so I was left sending an email to customer support, which I did within 30 minutes after the purchase. It took them over a day to respond, and in that time the order shipped. I was told that the order shipped and I could contact the carrier and get them to change it. I did this, but the carrier said that spartan had to call and change it. I then contacted the customer service agent again and he said there was nothing he could do. I was not issued a refund and told that this was my fault and his hands were tied. It seems to me that if there is no way to change a mistake immediately, that is in fact not my fault, but poor managing by spartan. People make mistakes. I am very disappointed in the customer service by Spartan.

Save your money cause Spartan races wants to take ALL of it. I wish I could say good things about Spartan races but I just can't. Yes the races are fun/challenging but it seems to be nothing but a money grab. No customer service, ridiculous fees. They have got to be making LOADS off of all of us chumps and laughing all the ay to the bank.

Terrible transfer/defer of registration. I have a major life issue that is preventing me from running the race in October. To transfer my registration to another person will cost $40. To transfer to another race with be $40 + I will not get full credit for the amount I paid (paid $125 and they will only give a $69 credit to another OF THEIR RACES). There are many other races and events that treat their athletes better and I will stick with them.