Spartan RaceReviews of spartan.com

This business is horrible with customer service. I have tried contacting them multiple times and they never give you a straight answer. I recently was doing a live chat with them and they had no interest in giving me my money back for a race that is canceled and I paid $237 for. I went back on the site today to just lose out on the difference and sign up for a different race that is much less and my ticket is no where to be found at all on the site. I don’t know what to think. This is ridiculous.

I am extremely disappointed. Ordered my tickets in March, the race is in November-a total of 9 months out. We were preparing for this race, planning out the trip (8 hours away), getting everything ready...Then I get an email this week that says, vaccinations will be required for all racers participating in the spartan events. Along with this email, our tickets are to be either transferred to a future event or a new person. We bought our tickets in March. At the time of purchase, proof of vaccinations was not required. This was not disclosed to us at the time of purchase. Again, they are changing the terms of the agreement MONTHS after the purchase. Then I get an email back saying they cannot refund us due to the "no refund policy" and that given the unprecedented effect of COVID19 on the event industry, they are unable to make any exceptions.... The best part is if you did switch your tickets to a different race and it's less than what you spent on your original ticket it won't refund you the difference. You just lose that money. Freaken money-hungry thieves. They clearly don't care about their customers.

Really bad customer service, they got back to me only a week later and totally didn’t understand what I was talking about. I requested a refund because I signed up to a race, which I thought was normal as any other, it’s outside, and it was covered in covid rules idiocy! Testing enforced, wearing a mask the whole time at venue even when you start running first 50metres, then put face mask on again when you arrive there after running, whilst you’re totally out of breath! That’s a recipe for disaster. Then you have to do another test when you get home. I’m sorry but every single marathon or race you go to this year has been outside too and none of this was needed. Spartan has gone massively idiotic and down hill. I will never go with them ever again and suggest other people also stop going and wasting their money on these clowns.

Wont give money back. Due to Covid - race has been changed. Have requested money back and they refuse saying they dont retun money under T&C

I love Spartan. Have run 30+ races with them and it has changed my life. Their support struggled when they laid off 90% of staff through the pandemic but that’s to be expected. Quality race, quality merchandise, fantastic experience.

Their policy of not issuing refunds, even with serious health issues (long covid) HAS to be illegal. I find it shocking that a company can operate like this. They deliberately make it near impossible to get in contact also.

Paid for an event that was cancelled due to covid & was suppose to get a flexi ticket - this did not appear on my account & there was no way to avail of another event despite having paid fully for an event that was cancelled.

I’m really not one for giving bad reviews, but If there is a company/organisation with worse customer service than Spartan, I have never come across them, and I’m 58. Their races are decent and well organised, but it is 100% pointless trying to contact them for anything at all. In the rare, and I really mean rare, occasions they may reply to you there will never be any empathy, consideration, thought or assistance in their reply. Avoid if possible.