Spartan RaceReviews of spartan.com

After 4 weeks of emailing customer service, 12 emails and filing a complaint to the Michigan attorney general, I finally received a refund for a race they cancelled. I pre purchased race tickets (spent $200) for a Michigan race in July 2022 and Spartan cancelled the race in October 2022. I followed the directions in the email but they only sent me a partial refund of 2 tickets. I went back and forth with customer service via email and they insisted that they couldn’t refund the kids passes and processing fees. My friend suggested that I file a claim with the MI attorney general. I did that and finally got a full refund. If you pre purchase your tickets and they cancel, don't expect that they will do the right thing to refund your money!

HORRIBLE CUSTOMER SERVICE!!! I made an order 20 days ago for shoes that I was planning to wear in an upcoming Spartan Beast race. When I didn't get an update on the shipment after a week, I reached out on the website by making a "request" only to receive an automated response that they will look into it and get back to me... Which they never did! So I made another request a week later with the same outcome. Now, it's 20 days since I made my order and still no contact. When I reached out to DHL, they said they didn't even receive my package to ship it!!! There is no number to call or way to get in touch other than these pathetic online requests. I would honestly give them 0 stars if I could for the lack of care for the customer and shady contact methods. For what it's worth, I will bring this up with the race organizers and hopefully get to the bottom of this issue. But one thing is for sure, I WILL NEVER BUY ANYTHING FROM THEIR ONLINE STORE EVER AGAIN!

Spartan has the absolutely most terrible customer service I've ever received from any event, or from any business in my life. The event postponed 6 times, and every time refused to offer refunds. Any communicatuon from their customer service or staff was brief, dismissive and even at times aggresive. Once they have tickets holders money they don't care about delivering an event or serving their customers. They only offered refunds, after 6 postponements, after they were forced to respond because increasing numbers of customers were contacting Fair Go, and Commerce Commission and etc. The Spartan company operates events across NZ and Australia. I recommend never entering a Spartan event in NZ or Australia!

Worst experience ever, disgusted! Will never book a Spartan event ever again. You pay your $200 only to find they move the race less than a week out, so not offer a refund, instead say you can transfer your entry to another Spartan race for the following year.. then only to also state that there won’t be another race in your country (NZ) so you’ll have to travel to AUS to do it. Read all the other reviews too - do not pay your money to these people.

Worst experience ever. Will never book a Spartan event ever again. Read all the other reviews too - do not pay your money to these people.

Dårlig service, ingen penge tilbage. De har snydt alle der var tilmeldt deres løb i dk. Meld jer aldrig til deres løb.

Organisation correct mais gestion des courses pendant période covid horrible. Obligation de repayer pour une course entièrement payée et plusieurs fois repoussée. Aucunes reconnaissance ni excuses de spartan. Plus jamais

Kundenservice katastrophal (bzw. offensichtlich gar nicht vorhanden) Man erhält (auch mit mehrfacher Urgenz) nicht mal eine Rückmeldung auf eine Anfrage. Kunden werden schlichtweg ignoriert. Gutschein im Wert von 150€ (Absage aufgrund von Corona Lockdown 2020) kann nicht mehr eingelöst werden. Reinste Abzocke! 0 Sterne wären stimmiger. Generell sind die Races sehr überteuert (nicht verhältnismäßig).. sehr hohe Umbuchungsgebühren, werden verlangt.. und das obwohl das ursprüngliche Race nachträglich sogar abgesagt wurde.. (siehe Spartan Race München) KEINE Rückerstattung von zu viel bezahlten Gebühren...