Sparkly RosesReviews of sparklyroses.com

3.2205 reviews
Wedding & Party
Beverly Hills, Los Angeles, California

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Sparkly Roses

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About Sparkly Roses

Make her feel special ❤️

Sparkly Roses (sparklyroses.com) has 205 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: sparklyroses.com
Website: sparklyroses.com
Category: Wedding & Party
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 37% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dan

Dec 7, 2023

Hit / Miss

The items they sell are hit/miss. Not the best quality. But some of the items have wood stands not plastic, at least it makes them look a bit more high class then the plastic stands that other sellers use, although other sellers are 3 times cheaper... So best going to them. I will in the future 100% One of my items delivered was actually made wrong in the factory, very wrong, the male statue inside proposing to the female was glued in the wrong place!!! So he was handing a ring in mid air to nobody, and the lady who was looking in the wrong direction had her hand held out to mid air to nobody, it was an absolute farce. Sparkly Roses tried to say it was couriers fault...err no! did the courier make your items? And glue in the statues in the wrong places? Then after several emails they offered to send a replacement. What good is that when I leave the UK to go see my girlfriend in a few days, what good is a gift that will be left on my path outside in the middle of winter for over a month till I get back home again! these gifts where for her, for Christmas. I the end after a lot of emails they offered a refund for that dodgy item, but only after I left a negative feedback on this site about the order. After they did eventually give a refund on one of the two items I have changed the single star to 3 star.

Response from Sparkly RosesJun 1, 2024

Thank you for sharing your feedback with us. We sincerely apologize for the hit-or-miss experience you had with our products and the inconvenience caused by the quality issues you encountered. We understand your frustration regarding the wrong placement of the statues in one of your items. This is certainly not the level of quality we strive to deliver, and we regret any disappointment it may have caused. We acknowledge our responsibility for ensuring the quality of our products and apologize for any attempts to shift blame elsewhere. Regarding the delay in offering a resolution, we apologize for any inconvenience this caused. We understand that timing is crucial, especially when it comes to special occasions like Christmas. We're sorry for not meeting your expectations in this regard. We're glad to hear that we were able to provide a refund for the faulty item, albeit after some back and forth. Your feedback is invaluable to us, and we will use it to improve our products and services to prevent similar issues in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.