Toto Nattapon S.
Scam – Do not buy any items from this brand.
I ordered 2 items on January 7, 2025, intending them as Valentine’s gifts for my partner (the advertisement on Instagram looked appealing). I continuously tracked the order status on the website, but it remained stagnant without any updates. I had to email them to request an update myself (poor service 1). Another week passed, and the items still hadn’t arrived, with no updates provided. I had to follow up constantly (poor service 2). I exchanged over 40 emails with them; they repeatedly gave the same excuses, such as “the package has been sent but is delayed, please wait,” or “the package is at the local office, please contact Thailand Post” (poor service 3). I contacted Thailand Post, and they informed me that there was no order for me at all, no trace whatsoever (indicating that Sparkly Roses is fraudulent). I emailed them again, stating that I had contacted Thailand Post and confirmed that there was no package. The local officials also confirmed this. They replied that the package was indeed at the local office and advised me to contact the office (poor service 4 – this is absurd; they keep repeating themselves without understanding the situation). As of February 7, 2025, more than a month has passed, and I still have not received the items. If their poor service team responds to my review here, pretending to apologize for this and that, don’t listen. It’s deceitful because they offer no real solutions, only evasive excuses. Cowards.