Ich bin äußerst enttäuscht von meiner Erfahrung.
Ich habe vor über 3 Monate bestellt, aber das Paket ist nie angekommen. Die Sendungsverfolgung zeigt eindeutig, dass es an den Absender zurückgeschickt wurde trotzdem schickt mir der Support immer wieder die gleiche Standardantwort, anstatt wirklich zu helfen.
Ich habe die Situation mehrmals erklärt, aber meine E-Mails werden einfach ignoriert. Der Kundenservice ist völlig nutzlos und reagiert nicht. Ich habe sogar extra für eine Versandversicherung bezahlt, aber weder das Produkt noch mein Geld erhalten.
Ich kann diese Firma auf keinen Fall weiterempfehlen.
DL
Dimitris L.
Never send the items
Never send the items
JO
Jonathan
This is how ik yall aren’t a good…
This is how ik yall aren’t a good company, you guys took down my old review and said it wasn’t a genuine experience. What type of bs is that ? I don’t recall what i said but i just looked at the current reviews and it looks like you guys still haven’t changed. I’m here to let people know to not waste their time or at least know the way you guys move. Which is slow, unresponse, unhelpful, terrible communication and terrible customer service. They lied about the packaging, it’s false advertising you have to build the bouquet your self and the flower bear is made of styrofoam or something with a lot of glue that they used sticking out of it. For the price not valid at all but if i paid less than 50 for the bouquet and bear I wouldn’t have been as mad but nonetheless their service is trash if yall take this review down ill just go ahead and keep giving the same review lol. Learn from your mistakes and apply what you learned is the best advice i can give this company. Remember if you order from this company you prolly aren’t gonna get your order on the expected date, you’ll have terrible communication with the customer service and your gonna feel like your being scammed.
Response from Sparkly RosesJan 31, 2026
We hear how frustrated you are, and we’re sorry that your experience left you feeling this way. We don’t remove reviews ourselves. Trustpilot moderates reviews based on their own guidelines, not at our request. That said, we understand why it felt upsetting to see a previous review removed.
We genuinely regret that you were unhappy with the product presentation and the communication you received. Our bouquets are designed to be assembled so they arrive safely during shipping, and the rose bears are crafted from lightweight materials to maintain their shape. We try to show this clearly on our site, but we understand that expectations do not always match reality, especially when emotions are high around gifts.
Delays and slow responses can happen during peak periods, and while that’s not an excuse, we know it can feel unacceptable when you’re waiting on something meaningful. We are actively working to improve response times and overall support.
If you’re open to it, we’d still like the chance to review your order and see if there’s anything we can do to make this right. You can reach us directly at [email protected]
We appreciate the feedback, even when it’s tough to hear, and we do take it seriously.
DU
Dinko Š.
Customer support deceiving clients
Ordered on January 23rd, to this day July 28th customer support is telling me that my order is on the way, althought on tracking link that i've shared with them says order has been declined by the shipping company and staying in one placed from February. Stuck in a loop, i tell them order never arrived send Tracking link, they tell me order is on the way...
Response from Sparkly RosesJan 31, 2026
We’re really sorry for how frustrating this situation has been, and we understand why you feel stuck going in circles. If the tracking shows the shipment was declined and hasn’t moved since February, that’s clearly not acceptable and we should have addressed it sooner instead of repeating the same response.
This isn’t the experience we want for any customer. Please reach out to us again at [email protected]
and reference this review so we can personally review the tracking issue and move forward with a proper resolution, whether that’s a reshipment or a refund. We appreciate you bringing this to our attention and we want to make this right.
CH
chanu H.
So I ordered some from here for my wife…
So I ordered some from here for my wife for Mother’s Day !! On 5-2-25 and it’s going on 4 weeks now and still haven’t received my package!!!!! Please don’t order from here !!! Don’t recommend it God bless
Response from Sparkly RosesJan 31, 2026
We’re really sorry this happened, especially since this was meant to be a Mother’s Day gift. We understand how disappointing it is when something important doesn’t arrive in time. Shipping delays can happen during busy periods, but waiting this long without a clear resolution is not okay.
Please reach out to us at [email protected]
with your order number so we can check exactly what happened and make this right for you as quickly as possible. We truly appreciate your patience and the chance to fix this.
BB
Brendon B.
Takes Forever, Poor Quality, and No Support Team
I ordered the Enchanted and Eternal Rose items. The date of purchase was 2/7/2025 with a delivery date between 2/11-2/14. The first package didn’t arrive until 2/28 and the second one finally arrived on 3/9.
The Rose was fine but the necklace is extremely cheap and fragile. The enchanted rose glass was completely shattered when I received it, and it’s marked as received in damaged condition by the USPS. I have emailed five different times about having my order refunded due to the ridiculous shipping delays. Every time I hit the same BS response about “we are expediting your shipping” and “we had delays.” If it was one or two days late, that’s one thing. We’re talking about a month after I place the order and 3 weeks after the promised delivery date. That is completely unacceptable. Add on top of that that the gift is completely shattered and useless, and I will never buy another product from them. I am going to report them as a fraudulent charge to my bank and hopefully get my money back. For the amount of money they cost, these gifts are absolute ripoffs.
Response from Sparkly RosesJan 31, 2026
We’re truly sorry for how this entire experience turned out. Waiting weeks past the promised delivery window, especially for a gift, is incredibly frustrating and we understand why you’re upset. Delays of that length are not acceptable, and we should have handled the communication much better instead of giving you repeated generic responses.
We’re also very sorry that one of the items arrived damaged. Receiving a shattered piece, especially when it’s marked as damaged by USPS, completely defeats the purpose of the gift. That’s not what we want anyone to experience, and we understand why this left you feeling like your money was wasted.
This feedback is taken seriously. We know apologies don’t change what happened, but we would still like the chance to properly review your order and see if there’s anything we can do to make this right. If you’re willing, please reach out to us again at [email protected]
with your order number and reference this review so it can be escalated and handled directly.
We appreciate you sharing your experience, even though it’s a tough one to hear.
JJ
Jamison J.
Went to the wrong address and they used…
Went to the wrong address and they used the picture of the wrong address to say I received even though I didn't. I paid for the insured delivery and they refused to give me refund
Response from Sparkly RosesJan 31, 2026
We’re really sorry about this. We understand how frustrating it is to see a delivery marked as completed when it was dropped off at the wrong address, especially after paying for insured delivery. That’s not the experience we want for anyone.
If the package was delivered incorrectly, insured delivery is meant to protect you in situations like this. Please reach out to us at [email protected]
with your order number and the delivery details so we can review the case properly and help move this toward a resolution, whether that’s a replacement or a refund.
We appreciate you bringing this to our attention and we want to make this right.
SK
Steven K.
Skip this company
I received two packages that were ordered on Jan 28 and arrived March 3. The enchanted rose glass was shattered. The bear was crushed and roses were falling off with minimal handling. This is cheap material and the shipping times are unreasonable
Response from Sparkly RosesJan 31, 2026
We’re really sorry to hear this and we completely understand why you’re disappointed. Waiting that long for an order and then receiving items that arrived damaged is frustrating, especially when the gift was meant to be something special.
This is not the quality or experience we aim to provide. If a package arrives damaged, we want to make that right. Please reach out to us at [email protected]
with your order number and photos of the damage so we can review what happened and work toward a proper resolution for you.
We appreciate you taking the time to share this feedback, even though it’s a difficult experience to read.
