Jonathan M.
Edited from 1 star to 5
Edited from 1 star to 5 Because of the poor service from my delivery guy the package was received broken. I was furious at first but Sophie handled the situation well. She sent me a replacement for free even though it wasn’t sparklyroses’s fault. Great customer service, did not leave me in the dark like other companies. I will be ordering from them again.
Response from Sparkly RosesJun 2, 2024
Thank you so much for taking the time to update your review! We're thrilled to hear that Sophie handled the situation well and that you were satisfied with the resolution despite the initial frustration. Providing great customer service is our priority, and we're glad we could assist you promptly and effectively. We truly appreciate your understanding and your decision to give us another chance. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!