spacetouch.comReviews of spacetouch.com

Great experience with the warranty provided.

I have really appreciated the excellent, outstanding service I've received from Jeanne after having an issue with my device. She relieved my concerns and stayed in communication with me throughout the entire process. I received a new device and am so very thankful. I could not have asked for better, more professional and kind, reassuring service. Thank you Jeanne and Spacetouch!

My introduction to the Jupiter LED skincare therapy system was a very positive experience and that has continued. All my initial questions about the product and the way to use it were answered in detail before I decided to purchase the device. When I had an issue uploading my receipt and registering the Jupiter, the Space Touch rep Jeanne stepped in. She was lovely and patient, guiding through the process. But most importantly, the product works. It's easy to use and I see steady improvement in all treated areas. I feel confident that if I need help or have further questions, I will get immediate assistance. This company knows how to provide a personal touch.

From the beginning to the end the customer service department was very helpful. They filled me in on the timeline for replacement and when I should receive the new product. It’s the best customer service I’ve ever received.

We purchased the EyeTech device and loved the product but we were never able to get it to fully charge up. After contacting their customer support department they guided us through the return process and within a week we had a replacement on our doorstep. We were very impressed with their professionalism and their quick resolution!

The service to the clientes, it’s exceptional. They gave the precise follow up to everything.

I am so happy and grateful for spacetouch.com’s customer service. Jeanne is the one who helped me immensely. All responses were very timely and she stuck with me until I understood the information I was seeking. She helped me confirm that my warranty registration was activated on the two Jupiters and the EyeTech that I purchased in Waikiki while on vacation. And she got me the much needed instructions on how to use the Jupiter. This revived my opinion of SpaceTouch. What wasn’t good was I was mislead by the salesman and the technician who sold me the product. Its clear to me that they just wanted to make a sale. But they both sold me on a continuing relationship so I could use the to get the maximum results possible. I AM NOT complaining about the products but I had no prior knowledge of the Jupiter or how to operate it or use it with any product outside of the session I had with the technician. I wasn’t there to make a purchase, I was there to get a face treatment. When I communicated my questions after I got back from Wakiki I received no response. I would not have made the purchase without the promise of the hands on support to get me going. I panicked for a few weeks until I contacted support from the website. I am seeing some pretty amazing results even though I wasn’t using it exactly right. :-) Actually I was OVER using it! Thank you Jeanne and SpaceTouch for having awesome customer service online. Kathy

Jeanne was very helpful and checked back to be sure my problem was solved. Wonderful customer service! Cindy