Brandie C.
Worst Customer Service
Within 5 days of purchasing a Spacetouch Reviver it broke. Spacetouch wanted me to pay $172 each way for shipping. That would be almost $350 just for shipping. I thought this was absolutely ridiculous!! They obviously sold me a broken piece of garbage. We agreed if I pay to ship it back then they were supposed to pay to send me out a new one. I gave them a few days after they received the device to process it and do whatever they have to do. I emailed them and they reply with, "they haven't received my device yet!" I about loose my mind. I have a confirmation email from UPS stating that they got it, not only that, Spacetouch also emailed me directly after receiving it, saying that they were going to get a new device right out to me. Seven days later they are now acting so confused. I even received an invoice for me to pay for shipping. I bought this device 3 days shy of a month ago and it has only worked for 5 days and the rest has been such a hassle. Customer service or the Concierge, as they call them, is anything but a Concierge. Interacting with the Concierge is terrible and I try to avoid it. I do not recommend anyone do business of any kind with this company.
Response from spacetouch.comSep 14, 2026
I'm sorry, and honestly this account is more than a delay — you have written confirmation from us that the device was received and a new one was on the way, plus UPS proof of delivery, and then got told the opposite and sent an invoice. That's not confusion on your end, that's a failure on ours, and it's a serious one. Please reach out to us one more time at [email protected], reference this review, and include the confirmation email and UPS tracking you mentioned. With documentation this clear, there's no reason this should still be unresolved, and I want to make sure it gets fixed immediately, not passed around again.