spacetouch.comReviews of spacetouch.com

I was able to get my Jupiter replaced, and the customer service and follow up was very good

My Spacetouch quit working while still under warranty. Customer service was excellent. I received a new unit only a few days after I contacted Spacetouch. Seamless return. I love, love, love my Jupiter.

Have been using Space Touch Jupiter device for over 4 years. It's such a wonderful, amazing, advanced LED skincare therapy product, and my skin has improved a lot. Recently, the blue led didn't function properly, I contacted Space Touch customer service. Beyond my expectations, they responded right away and instructed me friendly, patiently to solve the problem via email. When the issue was not resolved, they let me return the device with a FedEx return label and kept me posted each stage we were in. Today, I received a brand-new Jupiter as a replacement. From 1/3/2023, I reported the problem, and up to today 1/16/2023 I received a new device, the whole process only took two weeks, what an amazing, trustworthy company! How efficient and effective the service is! I experienced the whole professional team's customer care! No worries, Lifetime Warranty, I will buy more products from Space Touch! Thank you, Space Touch!

I bought my device in Waikiki while on vacation two years ago although I live in California. While I was using it the other night, I heard a rattle. Immediately, I contacted Space Touch. I shipped and returned the device last Tuesday; they turned around and shipped a new device which I received yesterday, Monday … that was less than a week! Needless to say, I’m really happy with their prompt response and service.

Purchased my Vega while in Las Vegas and used it for pain in my legs and feet when it quite working properly I contacted them. Long story short they had me send it to them and replaced it with a new one. Thanks SpaceTouch 1-12-24

I purchased my Cosmo full body LED skincare therapy device by Spacetouch in December 2023. The sales rep was informative, patient, understanding, not at all pushy and extremely helpful. I appreciated him. He connected me with tech support once my device arrived to help me learn how to best use it. I too found Jeanne to be knowledgeable, helpful and great about staying in touch until I felt like I had a handle on using this new device. (Then she checked back just to make sure!) Actually I found it fairly simple with very few things to learn, it just seemed intimidating. Plus the included manual was very thorough and besides detailed instructions includes "recipes " for numerous treatments. Very helpful manual. My Cosmo gets used everyday, multi times by the adults in our home and additional family members that live nearby. It's used for everything from pain relief, acne scaring, wrinkles, psoriasis, hair growth, weak knees, to sluggish liver and pancreas, sore shoulders, lower back pain and sun spots to name a few. Even though it hasn't been a full month we are starting to see results. My Dr commented about how she could tell my knees were stronger last week and wondered what I was doing. She was very supportive to hear it was LED light therapy and encouraged me to continue this treatment. We both think it's helping my sluggish metabolism as I've lost 6 pounds for the first time in 11/2 years. I don't know who was most surprised and excited me or my Dr!!! I won't take the shots she wanted me to take for that condition and she didn't have any other answers. We're both hopeful it will continue to improve. Cosmo is very easy and enjoyable to use. The full 23" unit works on my entire body just fine and I'm not a tiny little thing! I just couldn't be any more pleased with my purchase. Looking forward to years and years of benefit out of Cosmo at our house. I certainly appreciate all the encouragement given to me to adjust to a completely new concept by the team that introduced, sold, trained and encouraged me on my Cosmo LED full body device. I consider both the team and the device 5* quality.

Return for replacement experience was efficient and timely. Just in time for Christmas! Team at Las Vegas HQ was wonderful to work with. Device works for all types of things… skin firming, inflammation, pore reduction, etc…

Great and prompt troubleshooting customer service! Jeanne was very helpful!