spacetouch.comReviews of spacetouch.com

Dear Jeanna, I hope this letter finds you in good health and high spirits. I wanted to take a moment to express my deepest gratitude for the exceptional help and support you provided me with regarding my damaged Juipter device. As you may recall, I purchased the Juipter device while on vacation in Aruba from a salesperson named Ramona. She had assured me that if I encountered any issues with the device, I could reach out to him for assistance. Unfortunately, when I did encounter problems with the device, Ramon seemed to have disappeared into thin air, ignoring my texts, calls, and emails. However, amidst this frustrating situation, you came to my rescue. From the very beginning, you went above and beyond to assist me. You promptly called, texted, and emailed me, patiently listening to my concerns and offering your expertise. Your dedication and willingness to help were truly commendable. Furthermore, I greatly appreciate the effort you put into resolving the issue. You proactively requested the shipping number, allowing me to return the damaged device. Your constant communication throughout the process kept me informed and reassured that my concerns were being addressed. Jeanna, your exceptional customer service skills and genuine care for your customers are truly remarkable. Your unwavering commitment to resolving my problem has left a lasting impression on me. I cannot express enough how grateful I am for your assistance. On a scale of 1 to 10, I would rate your customer service a resounding 200 percent! Your dedication, professionalism, and kindness deserve the highest praise. Thank you once again for going out of your way to help me during a time of frustration. Your exceptional service has turned a potentially negative experience into a positive one. I wish you all the best in your future endeavors, and I hope that your kindness and dedication continue to shine in all that you do. With heartfelt appreciation, Grisel Arias

I purchased the Jupiter 2 years ago in Hawaii. I knew it had a lifetime warranty. I submitted a claim and was asked to provide the email warranty documentation I received from Space Touch at the time. I didn't have it saved, so I communicated with a representative at Space Touch and she recommended that I register at this time. It was accepted; I sent them my broken Jupiter and received a new one within a couple of days! This made my day! This is an excellent warranty service!

After only a few short weeks, my spacetouch device’s charger stopped working. I submitted a claim. Jeanne responded in a timely manner, much appreciated! She tried trouble shooting but determined the device needed replacing. She wanted me to ship it to Las Vegas for a replacement. I asked for (and you must ask) a prepaid shipping label. I received my new device. So far so good. This is not an inexpensive device, so I hope it has better durability and longevity. Haven’t seen results yet but for the cost, I’m counting on their guarantee. Thanks Jeanne for your timely responses and follow up.

Second time we had to return a faulty SpaceTouch Jupiter within a year. Jeanne was once again responsive and followed up immediately!! They replaced this faulty one with a new device again. Jeanne does a great job!!

I bought my SpaceTouch unit about 2 years ago and sadly there was a malfunction to the top portion. I reached out and the customer service department was amazing and so responsive and helpful. Given the cost of the unit I expected no less but Jeanne went above and beyond with her assistance and follow through. Best customer Service I have ever had..hands down!

I was really worried when I started having trouble with my Jupiter, but I called and they said to send it in for evaluation. They checked it out and ended up replacing the whole thing. They kept me updated the entire time. I only wish that they had covered the shipping and insurance, but a good experience overall.