spacetouch.comReviews of spacetouch.com

Response from spacetouch.comSep 14, 2026

Thank you for such a detailed account, and I'm sorry for how frustrating this has been. Real pain relief that nothing else had given you, only to have the head fail, then fail again the same way — flickering, no heat — is a legitimate pattern, not just bad luck, and we don't want to brush past that. We understand you've since received additional replacement heads, and we genuinely hope the current one is holding up without the same issue. If it isn't, please reach out again and reference this review directly so it gets priority attention — you've more than earned that after this many rounds.

Response from spacetouch.comSep 14, 2026

Thank you for sharing this, and I'm sorry — three months and having to keep pushing just to get a response is not how a lifetime warranty claim should go. Being ignored for that long isn't acceptable, even though we're glad it was ultimately resolved. We appreciate your persistence, and more importantly, your patience through it. We're working on making sure warranty claims don't require multiple attempts and months of waiting to get a response.

Response from spacetouch.comSep 14, 2026

Thank you for following up, and for being straightforward. You're right on both counts — we are not currently BBB accredited, and there have been a number of complaints filed. We're not going to dispute that or try to spin it. We're working on addressing the underlying issues driving those complaints, not just the accreditation status itself, since accreditation without actually fixing the problems wouldn't mean much. We appreciate you holding us accountable, and we'd rather earn a better reputation than just manage one.

Response from spacetouch.comSep 14, 2026

I'm sorry — a device arriving defective, registering it and filing a warranty claim the right way, and then getting complete silence is not okay, especially at this price point, and you're right to question things after that. Please reach out to us again at [email protected] with your registration and claim details, and reference this review. On the lack of a working phone option — that's something we need to fix directly, and I want to make sure you have a real way to reach a person, not just another form that goes unanswered. You deserve a working device and an actual response. We're going to make sure this gets seen.

Response from spacetouch.comSep 14, 2026

Thank you for such a detailed account, and I'm sorry this happened. To be clear on what we can speak to: the skin cream charge you describe isn't a Spacetouch product, so we can't address that part directly, but everything involving the device pitch — the pressure while you were trying to catch your flight, and a price that moved from $5k down to $1,200 — is very much something we take seriously. On your direct question, and it's a fair one: we don't have a good answer for why an authorized reseller would sell at a fraction of the website price, and we're not going to pretend that's normal or acceptable. A "list price" that can apparently drop by 75%+ under pressure isn't a real price, and that's a legitimate problem with how these locations are operating, not just an isolated bad interaction. We'd like to look into this specific location directly. Thank you for naming it and being this specific — it genuinely helps.

Response from spacetouch.comSep 14, 2026

Thank you for the update, and I'm sorry — both for the initial silence and for what you're describing now. If you paid for the 5-year extended warranty specifically, and a $119 shipping charge wasn't disclosed at the time of that purchase, that's a real problem with how our terms are being communicated, not something you should be finding out about only when you go to file a claim. Please reach out to us again at [email protected] and reference this review. We want to look at exactly what was and wasn't disclosed when you purchased the extended warranty, and make this right rather than just point you back to a policy you were never shown. Thank you for staying persistent through this.

Response from spacetouch.comSep 14, 2026

Thank you for letting us know, and sorry for the mix-up with the charger. Please reach out to us at [email protected] if the return label hasn't arrived yet, and reference this review so we can get that moving and make sure your refund is processed without further delay.

Response from spacetouch.comSep 14, 2026

I'm sorry — five repairs and still not working is not acceptable, and it's fair to be this frustrated. At this point, repairing the same unit again clearly isn't the answer. Please reach out to us directly at [email protected] reference this review, and let's talk about a full replacement or other resolution instead of another repair attempt. If this has not been settled by now. You shouldn't be stuck troubleshooting the same device for two years.