L C W.
Spacer Experience
Using Spacer, I'm able to list my space to rent and I've so far have had consistent renter activity. One area where Space could improve upon is Support when issues happen. I've had some issues around billing: when a renter canceled mid-month, it took about 2 months to receive the last half month credit, and when a new renter started, the payout rate was incorrect and so I had to wait another 2 week for the difference to be credited to my account. In particular, Maria the Support agent had very inconsistent response times and also her responses were not very clear (sometimes incorrect). Sometimes, after a period of no response on an open issue, I'd see that my Support ticket was closed. So with several issues, the issues would pile up and then I would need to go back, review the last status of the issues and then try to unravel down to the current status. I usually had to chase her to resolve and I felt like a loan shark trying to just get my credit. Another agent, Carmen Lanie Cadilo, was super responsive and took the time to go through each item of each issue and provided timely feedback on resolution timelines and also followed up consistently. Carmen helped me sort through the open tickets that I had. I don't expect to experience many issues with Spacer but if any do occur, I will definitely be calling in the issue and request Carmen to assist for a speedy resolution.
Response from Spacer.comAug 22, 2025
Thank you for sharing your experience. We’re glad to hear you’ve had consistent renter activity and that Carmen was able to provide clear and timely support. We’re sorry for the billing and communication issues you faced, and we’ll use your feedback to improve our processes. Best, The Spacer Team