Krystal G.
Customer Service
Bracelet broke and lost a charm. I reached out and was immediately informed I was under warranty and sent the bracelet back. I had the replacement within 1 week!

At Soyer Official, we understand how precious family is. Let us create a customised jewellery gift that demonstrates your love while adding a contemporary, stylish touch. Our expansive collection of engravable jewellery aims to make gift-giving heartfelt and hassle-free.
Soyer Official (soyerofficial.com) has 63 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Krystal G.
Bracelet broke and lost a charm. I reached out and was immediately informed I was under warranty and sent the bracelet back. I had the replacement within 1 week!
Andi
Cute product but needed it for Christmas and now it’s arriving late even though I ordered by the deadline to receive it before Christmas. Label was created 4-5 days before it actually shipped. I contacted customer service and they said it was shipped (when the label was created) but it actually was conveniently accepted by the post office shortly after I contacted them for a follow up. If you’re going to order, I highly recommend ordering a month ahead just in case.
Meryl S.
I was wary of ordering off an ad I saw on Instagram, but loved the look of the bracelets and wanted to gift my husband one for Christmas. The bracelet arrived quickly and looks even better in person. Great quality! Can’t wait to give this to my husband!
Yaron K.
Came in fast, high quality, my husband loved it!
Jenna M.
The chain was exactly how it was pictured but I am very disappointed in the beads. They were not black they looked like a brown underlay and did not look like any of the photos.
Richard Foy J.
Hate that it’s way to big, have to try and link with other links but, then have excess hanging
Meg P.
My husband absolutely loves his necklace! We gave him the Brooklyn Neck in gold with our 4 children's names engraved on it. Such a sweet gift that he will wear daily. The ordering process was flawless and the shipping was super fast. I will be using Soyer in the future for all the special men in my life. Thinking of personalized gifts for the boys for Christmas next.
Anton
Great designs and the customer service was fantastic. Changed my mind last minute after they had already shipped my order. I reached out and they got back to me right away and offered a solution. Very happy with the service and their communication.