When it's time to move out of your home or business, it's time to call South West Van Lines. Our team is available 24/7 to provide the professional and personal assistance you need throughout the moving process. We make it easy for you. We can provide boxes and other packing materials as well as solid advice on how to efficiently prepare for your move. Our movers are professionals, well-trained, efficient, and proffesional.
South West Van Lines LLC (southwestvanlines.org) has 32 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
South West Van Lines, southwestvanlines.org
Website
southwestvanlines.org
Category
Moving & Storage
Location
Lone Tree, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Cool Service ! professional team !Thank you Southwest !
UB
Umar B.
NEVER AGAIN!! They made my move an absolutely terrible experience.
NEVER AGAIN!! They made my move an absolutely terrible experience.
I would absolutely never recommend this moving company. They are shady and use different means to extract money from you through the process. They aren't transparent about the process at all and would often tell you what you need to hear in order to move on.
These guys were assigned to me through a broker, and it was just a terrible experience all through - mismatching contracts between the two, and hidden fees at pickup and delivery that weren't brought up before. They gave me the impression my things would be delivered on a specific date, but it wasn't. They made me pay hundreds of dollars more at delivery because they brought a truck that was the size of two semis and it couldn't fit in our parking lot. Instead of bringing the things in a regular sized moving truck which would've fit, they made it my problem to pay for the "long distance carry".
If you must use this company, I'd recommend getting a lawyer and reading through every single line of the contract. They hide things there and just gloss over it claiming that everything is "standard".
Response from South West Van Lines LLCAug 28, 2026
Thank you for sharing your experience. We are sorry that you were dissatisfied with your move; however, several statements in your review do not accurately reflect Southwest Van Lines' role or the circumstances of your shipment.
As you noted, Southwest Van Lines was assigned to your move through a broker. The broker handled the original booking, estimate, and contractual arrangements presented to you. Southwest Van Lines was the carrier responsible for transporting and delivering your shipment. Any differences you perceived between documents provided by the broker and the carrier should not be characterized as Southwest Van Lines intentionally providing "mismatching contracts" or attempting to conceal information.
Regarding the additional charges at pickup and delivery, these are based on the actual services and circumstances encountered during the move. Delivery charges can vary when conditions at the destination require additional handling. In particular, when a moving truck cannot safely or legally access the customer's property or designated unloading location because of space, parking, clearance, or other site conditions, the shipment may require a long-distance carry or other additional handling.
The fact that a smaller truck may have physically fit in a particular parking area does not mean that the assigned equipment could safely or practically be positioned there. The carrier must operate within the limitations of the equipment used and the conditions at the delivery location. These additional handling requirements are not a means of "extracting money" from customers.
Regarding your statement that you were given a specific delivery date, interstate moves are generally subject to a delivery window and transportation scheduling rather than a guaranteed date unless specifically documented otherwise. The carrier cannot reasonably be held responsible for an expectation that was not part of the carrier's contractual delivery obligation.
We also disagree with the characterization that Southwest Van Lines is "shady," hides fees, or intentionally tells customers what they want to hear. Charges are based on the services required to complete the move, and customers should review the applicable documents and terms before authorizing additional services.
We understand that you were unhappy with the experience, but we believe it is important to distinguish between the broker that arranged your move and Southwest Van Lines, the carrier that performed the transportation. The circumstances you describe do not establish that Southwest Van Lines intentionally concealed fees or acted dishonestly.
We respect your right to share your experience, but we stand by our obligation to charge for the actual services required to safely complete the transportation and delivery of your shipment.
AL
Alexis
Thank you Ej
Thank you Ej
Response from South West Van Lines LLCAug 28, 2026
Thank you Alexis!
MG
Mike G.
EJ and his crew at south west van lines…
EJ and his crew at south west van lines was Amazing and went above and beyond any expectations and will be using the again .EJ was Amazing.
Response from South West Van Lines LLCAug 28, 2026
Thank you!!
JP
Jay P.
STAY AWAY!!
STAY AWAY!!! EJ Strong armed my 79 year old mom at pickup for 2500 more day of move. Showed up at 4 pm till 2 am. Dragged furniture across ground. They have rental trucks with no straps or anything so one guy drops furniture and moves it himself. Dragged everything. Got corner of Amish head board furniture laying on concrete. It was a sh!t show from start to 16 days later drop off after no shows. Boxes smashed with fragile written on them.we haven’t even went through everything yet. It is a mess. All good reviews on here are fake. Worst experience ever .answer to reply We never changed anything he rewrote contract add 2500 in moving blankets that were to be free in contract right away. Also did not take 4 items on list. Excuses for delivery were truck broke, sick on food. I got the text. Why don’t you post 6000 job and 8500 let’s compare.you’re BBB ratings speak volumes
Response from South West Van Lines LLCOct 3, 2025
Mr.Packwood,
We sincerely apologize for your bad experience. Our goal is to make all of our customers satisfied. The review that you left us is not accurate. And you left a lot of things out.
Had you provided the complete list of inventory to the brokerage-your estimate would have stayed the same
When the contract was being finalized-you told the driver that you will not be able to accept delivery right away. Hence 16 days of waiting from your pickup date.
As far as the damages go-we are willing to take responsibility but going on here and saying that all of our reviews that we worked hard for are fake is not nice! Swearing and telling nasty things to the driver when he arrives and greets you is also not nice
Again we apologize for the damages. We have a dedicated claim department to walk you through the process
MI
Milligan
Great work!!
Packed the items with care. Very friendly to work with
Response from South West Van Lines LLCAug 28, 2026
It was a pleasure to do business with you Milligan!
ED
Enrique D.
EJ and his crew went beyond my…
EJ and his crew went beyond my expectations
Thank you EJ and his crew
Response from South West Van Lines LLCAug 28, 2026
Thank you Enrique!
SS
Socorro S.
Efficient and punctual!
The team, led by Rey Awad was punctual and efficient as to what they do yet quick. They are respectful and good in communication .They have good teamwork.I would recommend them to other people.
