When it's time to move out of your home or business, it's time to call South West Van Lines. Our team is available 24/7 to provide the professional and personal assistance you need throughout the moving process. We make it easy for you. We can provide boxes and other packing materials as well as solid advice on how to efficiently prepare for your move. Our movers are professionals, well-trained, efficient, and proffesional.
South West Van Lines LLC (southwestvanlines.org) has 32 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
South West Van Lines, southwestvanlines.org
Website
southwestvanlines.org
Category
Moving & Storage
Location
Lone Tree, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Marcos and Egor are awesome guys! True professionals who made the whole experience easy and stress-free.
Response from South West Van Lines LLCAug 28, 2026
Thank you Helen! Was nice doing business with you!
IK
Inna K.
Max and Andrey did an amazing job
Max and Andrey did an amazing job! They were professional, careful, and very efficient throughout the entire move. Everything was handled with great care, and the service exceeded my expectations. I’m very grateful for their hard work. Thank you for the excellent service! Highly recommended!
Response from South West Van Lines LLCAug 28, 2026
Thank you Inna! Was nice doing business with you!
NC
Nick C.
Worst experience of my life
Worst experience of my life. Stay away!
They quoted me and took my deposit for a $7k move. Then they asked for $22k when they arrived on my move day. I thought it was an SNL kit - mafia level stuff.
The contractors on move day don’t work for Southwest but they were nice.
Response from South West Van Lines LLCJul 30, 2026
Hi Nick,
The information you provided in the review is inaccurate. You booked your residential move through a broker and you paid them a deposit of 4047.90. Your pickup payment was 2082.14 and the same amount was due upon delivery.
You were presented a revision (a new estimate) for the inventory that was not on your contract originally
The revision was refused by you
You did not incur any additional charges and your contractual balance remained the same as was quoted by the broker.
The review is incorrect puffed and exaggerated…
AM
ashley M.
First let me start by saying DO NOT…
First let me start by saying DO NOT EVER USE THIS COMPANY. They why and safely are not brokers, but they are they scam you left and right. I was moving from Oregon to Texas. And we had a set price, and we went over with this guy. Multiple times and he said the price would not change. Because we signed the contract. Well then the day they showed up to move our stuff, they wanted to try to charge us6k more than what we sign on the contract and tell us our stuff would not fit in a 26ft truck, but we lived in a 1600 square ft and all he needed a 1076sq ft on the truck. The movers said 90% of the time, this is what happened. And nobody ends up needing their stuff removed because they always end up screwing them on the price. So we end up trying to talk to the guy and told them what was going on. And he said, oh no, let me take care of it this that in the third, no, never did so.We ended up having to go rent a 26 ft truck and hire some guys that we knew to help us load, and we still had half a truck left, and they tried to say, our stuff wouldn't fit in the same size truck. Now they won't give us her deposit back and we're fighting with the bank to get our deposit back as we did not get services. We have text messages and all this proof so we're hoping something happens correctly beause all, they told the bank is that we signed a contract and refused to use them not the whole truth of what really happened. So whatever you do, do not use this company. You will get scammed, left and right, and lied too.
Response from South West Van Lines LLCAug 28, 2026
Dear Ashley,
We are sorry to hear that you were dissatisfied with your moving experience. However, several statements in your review do not accurately reflect Southwest Van Lines' role in your move or the circumstances surrounding the cancellation.
Southwest Van Lines was the carrier assigned to transport your shipment. The initial pricing, inventory, and booking were arranged through the broker. Most importantly, the deposit referenced in your review was paid to the broker, not to Southwest Van Lines. Southwest Van Lines did not receive or retain your deposit. Therefore, any dispute regarding the refund of that deposit must be addressed with the broker to whom the payment was made.
The initial price was based on the inventory information provided when the move was booked. When our crew arrived, the shipment was assessed based on the actual items presented for transportation and the space and services required to safely load and transport them. A customer's estimate of how much space their belongings should occupy, or the square footage of their home, does not determine the actual cubic footage required on a moving truck.
Your review states that Southwest Van Lines attempted to charge you an additional $6,000. This was not an arbitrary price increase or an attempt to "scam" you. The carrier's responsibility is to document the actual shipment and determine the appropriate transportation requirements based on what is physically presented at pickup.
You ultimately chose not to proceed with the transportation service and rented your own truck instead. However, Southwest Van Lines did arrive prepared to perform the move. It is therefore inaccurate to state that we simply refused to provide service or that you were charged a deposit by Southwest Van Lines for services you did not receive.
We also cannot verify the alleged statement that movers told you this happens "90% of the time." Comments allegedly made about other customers' moves do not establish what occurred with your particular shipment and do not reflect Southwest Van Lines' policies.
We understand that you disagreed with the assessment made at pickup. However, describing Southwest Van Lines as a scam or claiming that we intentionally lied to you is not an accurate representation of the circumstances.
We respect your right to share your experience, but it is important that prospective customers understand the distinction between the broker that arranged and collected payment for the move and Southwest Van Lines, the carrier assigned to perform the transportation.
IB
Isaac B.
What an experience. $12,900 to $24,000
I used a broker, it turns out, who told me that they were the actual moving company when I asked. But that's another review. Southwest van lines showed up on the day we were supposed to move, and we had everything boxed up and ready to go. We were under the impression that they would show up, load a semi-truck, and basically be off to our destination in the next couple of days as we were headed out of town as well. What happened was they showed up in a 24-foot enterprise rental truck, which only fed about half of our stuff and said, no, we actually load this and take it to a warehouse and unload it and load it somewhere else. The first hour and a half consisted of them trying to tell us that the quote that we got for $12,900 was way too low and there were too many heavy objects and it was going to take up a lot more space, even though we did over an hour worth of walkthroughs to get the initial quote. They said it was going to be more likely around $24,000 and were naming off all sorts of additions and stuff that was going to cost a lot more, and doubling the space it was going to take. And what can you do when they're there to move your stuff? During the first hour and a half that we were trying to work out the price, half of their guys were carrying off knickknacks and things out of our different piles and putting them in their personal cars as well to take, which was funny. And when I looked at them, they tried to hide it. That group of guys didn't show up the next day. We put air tags in our boxes and realized both enterprise truckloads went into a gigantic pod that was in the middle of a field behind a grocery store, not a warehouse, and it sat there for basically 10 days. I'm assuming, well, they tried to find an actual trucking service who would take it. They told us our $10,000 dining room table was too heavy to move. They said it was going to cost an extra $600 to move. Okay, that's fine. We need a table and we can't leave it. when we told them, Okay, they went back and started talking Russian to their boss on the phone and came back and said, No, actually it's gonna be tw$2400, which was startling.
When we told them, like, we can get help, we have a bunch of people that can come move it. They said, no, that won't work because we have to unload it at the warehouse and reload it somewhere else, and your guys won't be there. So we agreed to pay $2,400 to move a table.
And he went back and started talking Russian to his boss and came back and said, No, it's gonna be like four or five thousand dollars. I'm trying to be your friend, just leave the table or give it away. And it's like, you guys are almost done with this move in 30 minutes.
And now I'm scrambling to find people to either move it or give it to or sell it to.
So we basically ended up leaving our ten thousand dollar dining room table because they wouldn't move it and having to buy a completely new table at our destination. And what's crazy is, after they left, we actually gave it to some neighbors and moved the whole thing ourselves with teenagers. I think the price on the quote that they kept trying to have us sign probably changed five or six times. And I wouldn't sign it, and they told me as they were finishing up that I needed to sign it, and that if I used a credit card, there would be a 5% charge. (They emailed me a week before and the email specifically said, If you want to use a credit card, please let us know in advance, which I did immediately, but it said nothing beyond the five percent charge). Obviously, they want cash or a cashier's check because they know you're getting ripped off and they don't want you to charge it back. So that was a problem as well. Overall total nightmare of a situation. We ended up at our destination for at least ten days sleeping on the floor, hounding them about when they were going to deliver our stuff and they kept changing prices. And each person said they had to check with somebody else who had to check with somebody else, and nobody knew anything.
Response from South West Van Lines LLCAug 28, 2026
Dear Isaac,
Thank you for sharing your experience. We understand that you were dissatisfied with the move; however, several statements in your review do not accurately reflect Southwest Van Lines' role or the circumstances of your shipment.
Southwest Van Lines was the carrier assigned to transport your shipment. The original estimate and inventory were established through the broker you hired. The $12,900 price you reference was based on the inventory and information provided during booking. When our crew arrived, the shipment was assessed based on the items actually presented, their size and weight, and the services required to safely transport them. The size of your home or the number of walkthroughs performed does not guarantee a specific amount of truck space.
The carrier cannot be expected to transport a shipment based on an inventory that does not accurately reflect the actual items at pickup. Any additional charges were based on the actual shipment and services required and were not arbitrary price increases.
You also stated that our crew arrived in a 24-foot rental truck and that your belongings were taken to a facility before being transferred for long-distance transportation. Interstate moves can involve multiple stages of transportation, staging, and temporary storage depending on the shipment and route. The use of a smaller truck for pickup does not mean that your belongings were intended to remain on that vehicle for the entire interstate trip.
Regarding your allegation that crew members placed your belongings into their personal vehicles, this was never reported to Southwest Van Lines at the time of pickup, nor were we provided with evidence supporting the allegation. Had a concern of this nature been reported, it would have been taken seriously and investigated. We cannot accept an unsubstantiated allegation of theft as an accurate representation of our operations.
Regarding your dining room table, the ability to transport an unusually heavy or difficult item depends on its weight, dimensions, handling requirements, equipment, and the transportation process. The item's purchase price does not determine the cost or feasibility of moving it. The fact that you ultimately moved the table yourselves does not establish that the carrier could safely transport it without the required handling arrangements.
As for the approximately ten days of staging you referenced, interstate shipments may require temporary storage or staging while transportation is being coordinated and consolidated. This does not mean the shipment was abandoned or that the carrier was simply attempting to find another company to transport it.
Finally, Southwest Van Lines did not arbitrarily change your price or attempt to prevent you from disputing charges. The original quote was provided through the broker, while Southwest Van Lines was the carrier responsible for performing the transportation based on the actual shipment presented at pickup.
We understand that the move did not meet your expectations, but characterizing the situation as an intentional attempt to "rip you off" or alleging that the company deliberately changed prices to prevent a dispute is not an accurate representation of the facts available to us.
We respect your right to share your experience, but we believe it is important that prospective customers understand the distinction between the broker that arranged the move and Southwest Van Lines, the carrier assigned to transport the shipment.
D
Ангелина А.
Max and his team did a great job
Max and his team did a great job! Thanks, Southwest Van Lines! 😊
Response from South West Van Lines LLCAug 28, 2026
Thank you for doing business with us!
DE
Denis
We hired Southwest Van Lines for our…
We hired Southwest Van Lines for our move from Austin to Orlando. Everything was packed carefully and delivered on schedule.
Thank you Max and Anthony
Response from South West Van Lines LLCAug 28, 2026
Thank you for doing business with us!
BH
Bill H.
Had to call the police
First I got stuck with this company because I was stupid and used a moving broker...but that's another review! They showed up and decided their truck was too big for my neighborhood even though traffic was driving by the other side of the truck and the driver was already in place to start unloading. Then they decide they are going to hold my household goods hostage until I pay them another $1053 for a shuttle move, even though the driver was already were he could start unloading and made the decision unilaterally to leave. So when they came back I called the police for a police report because this is obviously going to court. When the police showed up, the driver told the two poor workers he hired to hide in the truck and say nothing! This place must obviously place false reviews. Oh, and when they picked my stuff up in Houston, they just started loading the furniture and boxes without me bing there to check everything off. Funny enough, stuff went missing. This company is dishonest and if you decide to use them after this review...you deserve what you get.
Response from South West Van Lines LLCAug 28, 2026
Sir, with all due respect your review is full of lies... You told the driver yourself that he won't make it to your residence on a commercial trailer and as soon as you learned about the shuttle service fee-you flipped the whole thing and started telling that shuttle is not needed. We scratched our truck with the tree branches and almost got a ticket for parking on a two way street and blocking the traffic for your convenience!!! And quit making up stories! No one hid behind the truck. Quite a storyteller you are !
