southminisplits.com Reviews | Read Customer Reviews of southminisplits.com

southminisplits.comReviews of southminisplits.com

4.6292 reviews
Energy & Heating

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southminisplits.com

About southminisplits.com

Whether you are a homeowner, a commercial property manager, or an HVAC professional, our product and service quality will leave you dazzled. We guarantee everything we do and everything we sell.Our company is one of the pioneering, as well as the largest, suppliers of ductless mini split and multi split systems in the USA, since 1999. We have been proudly supplying our products in almost every country and region of the world through our chain of established distributorships, long before such ductless split systems have become widely available in North America.All of our products sold here are top quality Cooper&Hunter brand equipment, which is a worldwide registered trademark.SouthMiniSplits.com has been established to offer direct factory level pricing to the general public in North America and US territories, through a user-friendly e-commerce website. Our well trained colleagues in the customer service and technical support departments are at your service for any questions, and are here to provide a fine buying experience for our clients.

southminisplits.com (southminisplits.com) has 292 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: southminisplits.com
Category: Energy & Heating
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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southminisplits.com reviews

292 approved reviews, newest moderated first

Kevin H.
Apr 30, 2025
Great experience
Great experience, helpful with selection, quick turnaround with shipping and everything ame as ordered.
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Christopher B.
Apr 29, 2025
Good communication and priced fairly
Good communication and priced fairly
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Dave T.
Apr 26, 2025
From my first text for product info…
From my first text for product info that was for my application and for pricing,payment, and delivery process was smooth sailing for me. Thank you!
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Kevin E.
Apr 11, 2025
Happy customer
Great service and fast shipping. Love my new mini split.
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MESSER
Apr 10, 2025
Fast shipping fair pricing good…
Fast shipping fair pricing good equipment
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Andrew S.
Apr 7, 2025
Unit Arrived Damaged
Apparently southminisplits doesn't guarantee you get the product in new condition. My unit arrived damaged and they "don't do anything for cosmetic damages".
Response from southminisplits.comJun 26, 2025
Hi Andrew, We're really sorry to hear that your unit arrived with cosmetic damage—that’s definitely not the experience we want for any of our customers. While we do rely on freight carriers for delivery, we still expect the product to arrive in the condition it left our warehouse, and we understand how disappointing it is to receive something less than perfect. Our current policy covers functional damage, but we recognize that cosmetic issues still matter. We’re actively reviewing this part of our process to see how we can better support situations like yours in the future. Best regards, The South Mini Splits Team
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Marc T.
Apr 7, 2025
Used fake prices and ads online to lure…
Used fake prices and ads online to lure you in to get a salesman to call. Ordered a system listed on website and got an email saying it was a pricing glitch. Scam-y.
Response from southminisplits.comApr 7, 2025
Marc, this is not an accurate representation of our pricing structure. I understand your frustration; however, the pricing across our website is accurate, and this was an isolated issue with the specific system you attempted to purchase. As soon as the error was identified, we promptly contacted you to offer a full refund or the option to proceed with the correct pricing. While this was an honest mistake on our part, it was not a scam or a disingenuous attempt at bait and switch. We sincerely apologize for the inconvenience, but your review contains inaccuracies about our business practices. Once we discovered the pricing discrepancy, we immediately pulled the product listing from our website to review and update the pricing.
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Greg A.
Apr 3, 2025
Got my order on time competitive price
Got my order on time competitive price
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