SouthAmerica.travel's local partners offer 4⭐ & 5⭐ tailor-made South America tours to Peru, Brazil, Ecuador, Argentina, Bolivia, Chile, Paraguay, Uruguay, and Colombia, with discount flights to South America from anywhere. Choose from hundreds of travel ideas, ready to personalize to your travel style, or begin from scratch, and design the perfect custom vacation package with the advice and expertise of a local travel consultant.
SouthAmerica.travel Inc (southamerica.travel) has 764 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
SouthAmerica.travel
Website
southamerica.travel
Category
Activities & Tours
Location
Hillsboro, Oregon
Listed on Five Star Index
2026
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The company replied to 4% of reviews.
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Most recent review: October 2024.
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The travel advisor Clara Tort was outstanding in her advice and very prompt in helping us decide our itinerary and book it. She was very courteous and excellent.
PR
Praful R.
First Impression
From the day I contacted Izabelle, she has been ready and prompt with any question or request I forwarded. She went through all requests and planned out an excellent iternary.
Excellent services
NS
Neny S.
Review on Millie Davies
My agent who assisted me was Millie Davies. She was very helpful and accommodating, and planned out our itinerary within a very short period of time. We are really thankful for her great service, and will definitely engage her again when we revisit South America.
PP
PP
It is too early
It is too early to write review, not yet finalized all the itinerary, to be fair, ask me again 2 weeks later.
regards,
BERT
MR
Ms. R.
Knowledgeable,
Knowledgeable,
AE
Alanna E.
Fantastic and Flexible
This company has been fantastic to work with. They have been very flexible with changes and requests and have set up a truly great itinerary. Highly recommend to work with them (and will work with them again on my next South American adventure).
MY
Myo Young K.
Peru Vacation
Very impressed with the service I received. I was initially unsure of my vacation plans and just picked a couple of countries and proposed and initial plan and time frame. My agent initially provided me what I requested for a trip to Argentina/Chile but suggested that I look into other options since I didn't have a lot of time allotted for vacation and that I would not be getting the full experience if I tried to cram those two countries in such a short time. She proposed a trip to Peru and provided an awesome itinerary with some of the typical tourist attractions as well as some other excursions I was not even anticipating.
BE
Bee
Worst experience ever
A utterly HUGE disappointment with regards to the bad service from Clara Tort - the sales manager from SouthAmerica.travel.
Our trip was from 11-28th June, covers Peru, Chile, Argentina & Brazil. Already stated in my email on customized tours, to focus on UNESCO sites & adventures like hiking/trekking from low to middle difficulty, at first she didn’t bother to reply my email, so I went on to the live chat with someone else in the agency & directed back to her again.
Informed her on my request for 1 non smoking room with 2 separate beds, 4-5stars hotels, and covers Easter Island, Atacama & lake region, but no vineyard & snorkeling/diving tours.
Have to go through, check & remind her several times on our requirements. Firstly she made a mistake of the traveling dates & stretch in all the way to July which clearly told her to cover June only. There after, flights confirmation but instead of coming back on the 28th June, she put us on 28th July.
During the trip, we realized she only added in Atacama & lake region & forgotten about Easter Island. We have to book our own flight tickets & accomodation to Easter Island, & forgo our hotel & tours in Santiago. Informed her days in advance of her mistake but she totally denied it. She mentioned to get back on the refund on 25th June but till today 3rd July, nothing from her.
Some of the hotels are 3 star (which we have informed before our booking on 4-5 star hotel only) which lack of amenities, very tiny rooms & bathroom, some even with many mosquitoes & bugs, and with a weather of 4 degrees but NO hot water to shower after a long day.
Some of the hotel transfer driver came to pick us up at the airport but don’t even know which hotel we stay in & for how many days, and flight details (date & timing). Some tour guides even asked for tips before the tour ended & informed us to pay for our tour which we have already paid way in advance.
Few of the 4 hours tours, ended as early as 2 hours, and same goes to the 8 hours ended as early as 4/5 hours only.
No proper gear advised, with a freezing cold weather of minus 14/15 degrees!!
Worst traveling experience with an agency. Definitely won’t recommend it.
Response from SouthAmerica.travel IncJul 10, 2018
Thank you for the time you’ve taken to review our services - without our clients’ valuable feedback we cannot improve. We understand that you were not fully satisfied with our services on your trip to South America and agree there are things we and our operators can and shall improve immediately as outlined below. We have refunded the services you did not use in Santiago and had arranged two airport transfers free of charge. We have also noted some areas in which we can add to our pre-trip information which will benefit future travellers. We would also like to clarify that Easter Island was not part of the purchased package.
• Our travel consultants work weekends on an occasional basis only, and take the following Friday off. Clara was thus able to promptly respond to your Friday email on Monday.
• We apologize for the confusion on dates of flights. We are taking steps to ensure this does not happen again and are pleased this was corrected well in advance of the trip and without cost.
• As a custom itinerary specialist, all trips we put together are unique, with literally millions of ways in which we can create an itinerary, which is both very exciting and also extremely complex. We provide a detailed itinerary (and often multiple itineraries) for our clients and changes can be made at any point before and during booking. The client is free to accept the itinerary or request additions / changes.
Clara’s recommendations were based on 8 years of expertise in specializing in South America. As a consultant, she took your list of requested destinations and created a custom itinerary that she thought would work smoothly within your time available to travel. In this case, she did not include Easter Island. After the initial mention of this, it was never spoken about again. At any point had Clara understood how important this was to you to visit she could have easily replaced one included highlight with this destination. Upon receiving your request to visit Easter Island while already traveling, we provided 2 options with flights, hotels, activities and cost. In the end, you decided to book this on your own and we are glad you got to visit, whether through us or by your own arrangements.
• You had a mixture of hotels with different star ratings. It is our responsibility to make sure that if there is limited availability, we fully understand and explain what amenities and star category you are comfortable with, which we failed to do in this case. All hotels we used are known to us and well rated online. Some places in your trip, in particular rainforest areas such as Iguazu Falls, do have a certain level of insect life. Also it is necessary in remote locations to allow the water to run for a little while at some hotels before it is hot. We highly encourage our travelers to contact us during their trip if they are unhappy with their hotels or tours so that we can put things right straightaway. We wish we would have had the opportunity to do so in this case.
• We ask our transfer drivers to double check details at each stage. The driver erred and we apologize for this. Tipping is always optional. We’ve noted your comments on tipping and are discussing this with our local operators as we do not want our travelers to feel uncomfortable.
• The tour at the Iguazu Falls was shorter than planned due to the heavy rain. Timings of shared tours include pick-up and drop-offs as was the case in Rio de Janeiro which make the actual tour a bit shorter, however not significantly. For the Atacama Desert portion of the trip, we provide the recommendation of taking warm clothes, gloves and a jacket in our Before You Travel Guide. We also provide an indication of average temperatures and shall add that extremes can occur.
As a trusted South American custom travel package provider since 1999, we strive to ensure trips are high quality, run smoothly and that our guests have a wonderful time. We shall take all of the feedback that you have provided to improve our services both internally with our travel consultants and operations teams as well as our guides and suppliers. We appreciate your business and sincerely apologize for any inconveniences during your trip.
Best regards,
Bradley Nehring
C.O.O. SouthAmerica.travel
