Sounds TrueReviews of soundstrue.com

I have had similar problems as other reviewers have explained I cannot figure out how to cancel my membership which I never requested. I did buy one course in late 2023. I do not remember any membership being attached to that they have been charging my credit card 1999 every month I can’t get out without canceling my card.

If I could give zero stars I would. This company is a ripoff. I ordered one class in January and was charged $15.60. I did NOT purchase a membership.. On 03-01-24 my checking account was charged $21.66 and can find no record what this was for. I repeatedly try to ask the chat box was this was for and got nothing but a list of unhelpful articles to read. When I call the 800-333-9185 number and selected customer service the message came back saying that there was no one to help me.

Awful! I wish I had read reviews before. No access to what I purchased and nobody to actually speak to who might help. Isn't it rich that a company supposedly dedicated to wellbeing thinks that bots are the best way to offer help? Will not buy from them again and expecting a struggle to get my money back for this non-existent purchase.

Sounds True is on my mind and I wanted to warn others. I signed up for a class that had nothing to do with their membership to Sounds True One. In addition to the class they gave me a one month free membership to One which I didn’t ask for and never used. On Friday I received an email from Sounds True telling me they were going to charge me for the next month's membership which I did not authorize, but gave me instructions for how to cancel. I followed the instructions exactly and there was nowhere on the screen to cancel. I sent an email to their customer service and received a response that they would cancel my membership and refund me (even though they hadn't yet charged me). She also asked me if I was using a Mac computer. On Monday I was charged $19.99 on the same account I used to pay for the class. I emailed back the same customer service person today and did not receive a response. I've always really liked Sounds True but this feels like a scam to me. I’m sure I’ll get this worked out but I just wanted to warn people if you purchase anything from Sounds True be careful.

I can't access my previously purchased courses (over $500 worth). The chat bot just sends unrelated articles and no one is EVER available by phone. I waited over an hour for the online customer service......before deciding there is no customer service. Don't give them any money!!

The new format is impossible to navigate. To me feels like a money grab from a supposed Enlightened company. I signed up and bought in to their new "One" format and all of my old courses are now unavailable. I bought a e-gift card for a friend they can't use it unless they sign up for a Soundstrue One membership. I guess just take my money with no return

Initially things seemed to be okay. Eventually I couldn't access the course that I purchased and was advertised that I could complete at my own pace. No one ever seems available from customer service and the problem they said would be fixed has yet to be fixed. Months have gone by.

The only way to listen to audio purchases is through a totally dysfunctional app. I was a long time customer going back to cassette days with an extensive audio library of purchases; now they're almost impossible to listen to. I used to be able to download my purchases. Now there is no way to listen to them except through this miserable excuse for an app. Maybe it works on a new iPhone; useless on my Samsung A7 tablet. Half the time when i open the app and touch the screen nothing happens. Sometimes 10 seconds later it responds. It is incredible to me that a company that is marketing audios is forcing people to listen to them on such an absolutely useless piece of crap like the sounds true app. They were great to deal with for many years. I was broke a lot of the time but when i had some extra money i would buy meditation audios. Now it seems they've moved on to marketing expensive courses to people with money and can't be bothered to provide a functional way to access humble things like audio purchases, at least not for those without the latest iPhone. I used to think of ST as a company with heart and integrity. Now i think of it as one more big company where management doesn't care, because they've known they've had this problem since the app was introduced. There is no way I would get anything from them again. I just want to be able to access my previous purchases in a functional way.