soundrink.comReviews of soundrink.com

I have purchased a lot of VIP tickets from this company and never had any issues. I recently bought tickets during a pre-sale for a band that then released VIP tickets seperately through another vendor. When I reached out to customer service, they were quick to respond and were super helpful in helping me get a refund. When the ticket information did change, they did a good job fully refunding the VIP experience part of the package and then when I asked for a full refund for the admission tickets that were linked to the package I had bought. This is one of my favorite places to buy VIP packages for my favorite band and are always super transparent and helpful for whenever I have needed to reach out to them.

The customer service has a speedy response and are incredibly helpful with issues that may arise. they helped me take care of my problems in no time at all.

Highly recommend,I bought tickets for Chiodos and some how missed all the “THIS DOESNT INCLUDE A TICKET TO THE SHOW” acknowledgements you make…well,show is tomorrow and I get the email that reiterates this and was like SHIT…I emailed customer service and through a couple back and forth as and understanding my absentmindedness and although it’s against policy they cancelled my order and refunded me and I can’t respect that enough as well as will always use them for any VIP experience that comes close to me

Customer service department for Sound Rink are spectacular.!!!! They respond to your email within a matter of minutes, super polite and any adjustments you may need with tickets, QR coding, transfers or anything of the like, they're super quick and efficient with it. Specifically I want to give a nod like they do at the academy awards for Cassandra. Thank you guys for everything you do I'll be looking forward to doing more business with you in the future as I continue going to concerts. Novack

No issues. Customer service was responsive and assured me I would get my tickets. Which I did. TIPS (although they already tell you this upfront): 1) Make sure you use the email you use with TM/Live Nation when ordering 2) Read the description of what you are buying