soundrink.comReviews of soundrink.com

For all who dont know if they could trust the offers from company. I was in this Situation. Buy vip upgrade for slaughter to prevail. 1 day before concert i get the information about entry and goodies. Customer service is fast and helpful. (Please note their CET working time!) Would buy packages from Sound rink again. Oh i forgot. Im not buyed Just a satisfied customer :)

I had an issue with shipping information for an item from my VIP package for a concert, Sound Rink support was extremely helpful and patient throughout helping me, and with the proper information that was needed I had my information changed accordingly. Thank you guys so so much!!

I emailed asking about part of my vip package that said it would be shipped. First I was told they were picked up at the show. I sent a screenshot to them where it said it would be shipped. From that point on they were extremely helpful. I had multiple questions and things I wanted more information about. They took the time to address everything I mentioned in my email and if they didn’t know the answer they gave me an idea of who to talk to. They really stayed with the issue and made sure I got everything I needed. I work customer service and I was very impressed with how the situation was handled. 10/10 for me 😊

These guys are the best! We attend a lot of metal shows and usually try to get the VIP packages. Not only are their VIP packages loaded with amazing merch, you are guaranteed an awesome experience with the artists. Every time I have reached out to their customer service with questions, they have been super quick to respond and so helpful. I wish I could use sound rink for all my shows!

Ich hatte ein VIP-Upgrade für Ice Nine Kills gebucht, leider hat sich mein Konzertbesuch auf ein anderes Ice Nine Kills Konzert verschoben. Der Kundenservice war schnell und sehr nett. Eine Umbuchung meines VIP-Upgrades auf den anderen Termin war problemlos möglich. Das Treffen mit der Band war großartig! Alles war gut organisiert.

I can't say enough wonderful things about Soundrink! I recently found myself in a situation where I needed help with my VIP package, and their customer service was beyond amazing. They were incredibly friendly, understanding, and went above and beyond to help me find a solution. It genuinely felt like they cared about making sure I had the best experience possible. I've used Soundrink for VIP experiences over the years, and every single one has created memories I'll never forget. They consistently make meeting the artists and enjoying these events feel so special. I 100% recommend Soundrink to anyone looking for the ultimate VIP experience. I'm so grateful for everything they've done, and I will absolutely continue to use Soundrink whenever humanly possible. Thank you for helping make these experiences so unforgettable! ❤️

I accidentally bought ticketless VIP upgrades for concert in another state and not the one I had tickets for locally. I sent an email to customer service and got an auto generated response that my reason was not one that qualified for a refund. With no phone number listed to call , I just figured I was screwed out of a chunk of money. That evening I was contacted, via email, by the nicest customer service agent. She immediately processed a refund for me and was so timely in her responses as well as exceptionally friendly. I really did not expect such a level of customer service from a ticketing platform. Definitely a fan.

My mom needed to transfer tickets from her name to mine due to a family emergency. We emailed soundrink with everything they needed and they were very quick and responsive to solve the problem that day. They were very sweet and provided excellent customer. Will be using them again!