soundrink.comReviews of soundrink.com

responded to my email in like an hour and got it fixed without having to go back and forth. super simple, easy and responsive

Purchased 2 VIP’s for myself and my grandson to BLACK LABEL SOCIETY on August 25th. I emailed SOUNDRINK with a few questions and requests for some information approximately 6 or 7 days before the event. I explained that I am somewhat disabled (not requiring any special accommodations), and would be traveling 2 hours each way. In just a few short hours after my email, the customer service folks not only responded with all of the information I requested, but they referenced my long trip as well as mentioning me bringing my grandson. I sent them a “thank you” email, and they emailed me a “thank you” for my kind words. Unfortunately I couldn’t give them a rating higher than a ‘five’ because it would have been a TEN! Just a really great customer service department! There are so many companies that should follow their example. Especially when you consider that I may not be purchasing any future ‘meet and greets’. No one should have any doubts at all about this company and especially their customer service folks! ABSOLUTELY TOP NOTCH!!!

Staffing was great. The set up was perfect. Would book again. I got my money's worth.

Excellent customer service! Quick response!

My great experience was with customer service. My confirmation email went to a dead email that was tied to my payment info. When I contacted customer service- I got a response within 15 minutes- and they already forwarded my email to the correct one before even responding. Such a rare pleasant experience!

Ordered 3 VIP packages to Simple Plan's show on July 26, 2026. Came down with nerve issues in my back 8 days before the show. Emailed them on July 18 (Saturday) about transferring the packages to a friend; They replied the same day, transferring all 3 packages & sending my friend the confirmation email. Emailed them today (July 26) asking about the time of the meet up & they replied in less than 30 minutes. Some of the best customer service I have received, excellent communication.

Super fast response and action on a request of having a Meet & Greet VIP ticket upgraded to Tier 1, and on a Sunday even.

WOWWW what can I say about this company that hasn't already been said by so many other happy satisfied customers. They are truly amazing! They literally have made a girls dream come true. I didnt think for a second that they would go that above and beyond for someone but they did and worked miracles... I now get to do a meet and greet with a band next year that I never thought was going to be possible due to a situation that was out of my hands.. I'm not sure who handled my emails but whoever did literally kept me updated all the time, wasn't ever just a generic response they responded with compassion, empathy and understanding and were literally so friendly and extremely quick to respond. I cannot recommend this company enough! First time using them and will keep going back to get those VIP packages!! Amazing company, amazing customer service and just amazing in general. MELROSE AVENUE HERE I COME!!! Thankyou so much! 🤘