At Soundproof Cow, we understand that unwanted noise shouldn't have to be something you live with, which is why we carry all kinds of soundproofing, sound absorption and noise reduction materials from top brands like Soft Sound and Quiet Batt. Whether you're soundproofing a room with Acoustic Panels or building a recording studio with Studio Foam, our solutions-based approach to soundproofing any space is truly unique.
Soundproof Cow (soundproofcow.com) has 742 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
soundproofcow.com
Website
soundproofcow.com
Category
Malls & Marketplaces
Location
CHAMBERSBURG, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: January 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Well the product worked great but the cost of shipping was way over the top. It cost more than the price of the product.
Response from Soundproof CowOct 23, 2023
Good day, Jesus,
When we looked up your purchase it looks as if by ordering 2 rolls of our Quiet Wrap, instead of a case of 2, the shopping cart charged you incorrectly on shipping. We truly apologize for this error. We will be discussing this with our web development team. We will email you directly with details of the refund for the difference between the true shipping cost and what you paid.
Thank you, and we are thrilled that you are otherwise happy with your purchase!
Be safe, be well.
The Soundproof Cow Team
JA
jason
Product not specified as received
Product not specified as received. I would not order this product again. Price and product=expensive
Response from Soundproof CowAug 21, 2023
Good day, Jason,
Our sincerest apologies on the delayed response. We would like to hear what issues there were with the specification of our Echo absorber hanging baffles you purchased so we can address your concerns. Please contact Kellen Beaver, our corporate sales manager, [email protected] to discuss and further assistance.
We look forward to hearing from you.
Wishing you a fabulous day, be safe, be well.
The Soundproof Cow Team
MS
Marilee S.
Not sure if worth the price
For the price, we thought it would be better. We decided to purchase enough product to do the living room and hold off on the primary bedroom to see if it worked in our first floor condo.
By the time our contractor was finished installing, sanding the new drywall and painting, it cost us over $4000 to do a 12 X 19 foot room. That's a lot when it doesn't work.
Not sure what could have helped. We/he explicitly followed the install directions.
Customer service was good on the front end, but once we bought all the product, they never checked back in to see if we were ready to do the other room.
Response from Soundproof CowMar 20, 2023
Good day Richard and Marilee,
I am very sorry that you are not happy with your experience or purchase with our company. I show that you were working with Ryan Y., from our sales team 12/21/22, when you reached out via a contact us form. It looks like Ryan suggested our top solution for your situation, best existing ceiling assembly. We have never had any issues or negative reviews with this solution prior to this. In early January of this year, he prepared for you 2 estimates, one for $1,950.28 on 1/9/23 and the other $3,158.81 on 1/3/23. The first estimate listed for $1,950.28 was purchased on 1/9/23. There was numerous email correspondence between you both at this point. We then show on 2/7/23 you emailed Ryan asking if you could return unused material. It was discussed what was being returned, at no time during this email chain did you state you were unhappy with how the project turned out, requested a follow up or that you were continuing with the other project that you had already been quoted. After speaking with Ryan he gathered with the unused material wanting to be returned, you were not moving ahead with the other project. While we never received the return, Ryan said he did not hear anything further, he thought the estimate was closed.
In this situation we feel he could have followed up with you regarding the estimate since you did not technically say that the project was not happening. This has been discussed with the sales team.
I will also be emailing the email on file.
I look forward to discussing this with you.
Wishing you a wonderful day, be safe, be well.
Julie Fitchet
CEO
Soundproof Cow / Custom Components
N8
N8
Horrible install directions
Unfortunately from the start. Justin was not the greatest to work with. He was short on answers short on information and I asked several questions that he did not know the answers to. Unfortunately the material came and the instructions I were given if I would have used them would have screwed up the whole entire system because they didn't even have the right measurements! The whole instruction manual is really a joke. That leaves you asking more questions. The diagrams don't explain and there's not enough diagrams for what you're doing. When you call and ask you get help but it's the fact that you have to keep calling to make sure you're doing it right because the instructions leave you feeling incompetent like they were written by a 4-year-old from a different country! The material worked fairly well. I'm sure I could have saved a lot of money using rockwool instead of this insulation. The ceiling track worked for noise once I put two layers of drywall on. Can't say I would ever use this product again. Feel like I could find most everything elsewhere except for the isotrax system. Unfortunately, for the price that I had to pay in the lack of customer service I got, this would cause me to take my business elsewhere in the future as a contractor! I've been looking into basement remodeling systems for sound and this was what I came up with but after some study of the market I found other places that are willing to work with me and that their customer service is top notch! Only thing I can say that's bad about the product is it comes with a lack of instructions and then when you're putting lighting in they really don't know how to do it! Unless you create a bunch of boxes for your can lights that are little LEDs more. You use tiny little pucks and use them everywhere which will increase your lighting cost by about $10,000! Do yourself some research and you will find that products and prices vary at other companies and the customer service is willing to help you. I would just ask that the very first time I called and contacted Justin about the product that he would be more personable to deal with and not feel like you're wasting someone's time. When you're calling asking about their product and how it's used! You should be willing to give a full detail of what's going on and be willing to communicate with them. Unfortunately, Justin was not willing to do that and really left me with a bad taste in my mouth about working with this company because of his lack of leadership and professionalism!
Response from Soundproof CowFeb 16, 2023
Good day, Nate,
I am sorry to hear that you were not happy with your experience working with our company.
I have gone through all of Justin's email correspondence and the only lingering questions I was able to see were those that you did not answer. Such as how many screws you needed to be sent to you because you felt you were shorted. Justin also had our sales manager involve our TForce rep to help you get the remaining part of your order from your local hub.
I was not privy to any phone conversations, however, in our open concept sales office I can imagine any inappropriate tone or behaviors would have been overheard and immediately addressed by our sales manager sitting next to Justin, or our COO, that sits across from Justin.
I always try to use situations like this as an opportunity to grow, so we have spoken with the entire sales team, reminding them of the importance to give detailed answers and be courteous, not short or curt. I apologize if you do not feel you received this level of service.
As for the instructions that you are referring to, we have fine tuned them over the years to try and keep them as simple and informative as possible for our customers.
https://www.soundproofcow.com/skin/common_files/pdf/best_new_ceiling_soundproofing_assembly_pds.pdf
Above is the link to the instructions that you are referring to, we would greatly appreciate your feedback regarding what the difficulty was understanding these instructions. As our goal is to educate and keep things as simple / accurate as possible.
I thank you for your time and the detailed response regarding your experience.
Wishing you a fabulous day, be safe, be well.
Julie R. H. Fitchet
President / CEO
American Micro Industries, Inc.
Soundproof Cow / Custom Components
JB
jarrod B.
Product is back ordered
Product is back ordered. This was my first experience. Not happy so far.
Response from Soundproof CowFeb 1, 2023
Good day Jarrod,
We truly apologize that you are not happy with your first experience with our company. We do our very best to stay on top of all of or inventory, however, there are times when unforeseen events or very large quantity purchases wipe out our inventory unexpectedly. This is the case with your material. We had production scheduled at its regular time and the raw materials set to arrive prior to the manufacturing date. Unfortunately, foam, and adhesives, two extremally important raw material components in the material you ordered were suddenly pushed to a longer than normal lead time. Thank you 2020!
Our team member, Jenna, had mentioned reaching out to you as soon as she was notified by our production team.
At times like this I truly wish we had a crystal ball, but unfortunately, we do not. We do our very best to stay informed, thus keeping you our customer informed.
We have asked Jenna to follow your order and ensure you are updated.
We truly apologize for this delay, and hopefully if you choose to receive the order, you will fall in love with Quiet Wrap, just like we did!
Wishing you a fabulous day, be safe, be well, oh and best of luck on your project!
Please feel free to email [email protected] anytime requesting an update if you feel one is needed between our contact.
We will also be sending this to your email on file.
The Soundproof Cow Team.
MA
Michael A.
Not enough shipping transparency.
Not enough shipping transparency.
Response from Soundproof CowJan 24, 2023
Good day, Michael,
We thank you for submitting this review, and providing your feedback. We needed a little time to research this because we were not exactly sure what you are referring to when you said you were not given enough shipping transparency. . Here is what we found, your order was placed at roughly 9 am on Friday 1/6/23, your order was confirmed by email on 1/6/23 at roughly 4 pm by Jenna, she stated your order had a 7 - 10 day lead time. The next business day, Monday, 1/9/23 an entire batch of raw material was received in, the same material used in the manufacturing of your order, and the material was defective. It was not strong enough or thick enough to hold the grommets and the material ripped apart, falling to the ground. In the same email on 1/9/23 Jenna had given you a new estimated ship date of 2/3/23. We received no response from you regarding this email notification on the material issue or the changed ship date.
I am sorry that you feel we were not transparent in keeping you up to date, and we would be happy to discuss this with you or any other questions that you may have.
Material issues, when they occur are frustrating for our team, as well as, our customers. However, we will never send faulty material to our customer(s). We also apologize for any issue this caused with your project schedule.
We will be sending this to your listed email on file, hoping to discuss further.
Wishing you a fabulous day, be safe, be well.
The Soundproof Cow Team
BG
BG
Product is not quite what I thought
The product is not quite what I thought. It was not a rigid sheet as advertised. It was a somewhat flimsy roll and very hard to keep upright as I planned to use it since it is so heavy/bendable and would collapse on itself. Ended up throwing it all away since it was not a rigid sheet as advertised and wasted 1k here since shipping is over 300 one way. There are several pictures of other products (Roll) where it visually depicts products capable of being rolled up. For the product I ordered 'Quiet Barrier™ HD Soundproofing Material (Sheet)', it was visually depicted as rigid. Be warned that these (Sheet) are not rigid - they also roll and are delivered rolled up. I am giving 3 stars vs 1 star because they were responsive when I was asking for special ordering instructions and it was indeed capable of blocking sound for some other use case.
I have updated my use of Panel to (Sheet) to match the verbiage used on the site. This was done in response to the SoundProofCow comments below.
Response from Soundproof CowMar 24, 2022
Good day Brett,
We are sorry to see that you were not happy with your online purchase. You purchased 4 rolls of Quiet Barrier HD 4' x 8' sheets, here is the link
https://www.soundproofcow.com/product/quiet-barrier-hd-soundproofing-composite/
Here is the product description on our website:
Quiet Barrier™ HD Soundproofing Composites (1/4 in. 2 lb. barrier + 1 in. foam) are industrial grade products that stop sound from entering or leaving a space. These products are composed of Quiet Barrier™ soundproofing membrane and acoustic grade, polyurethane foam. The Quiet Barrier™ provides mass and blocks noise, while the acoustic foam works as a decoupler, structurally isolating the Quiet Barrier™ layer from the wall or ceiling assembly, which in turn improves the sound stopping performance.
We are not finding anywhere on our site where it says that it is a panel.
The sheets weigh roughly 64 lbs each so your order total weight was 256 lbs sent in four separate boxes, unfortunately, that did cost $360.76 with our negotiated rates, we unfortunately, cannot control what Fed Ex charges, sadly we are at the shippers mercy.
We are also a bit confused, you stated you gave us a 3 star review, yet, you gave us a 2 star review? Can you please call to discuss this with us.
The Quiet barrier HD composite is one of our best sellers, We are so sorry to hear that you threw it away, if it was new and uncut it could have been returned for a panel that you had originally intended to purchase.
Please feel free to call 800.558.2058 or email Kellen, [email protected].
We look forward to talking to you.
Wishing you a wonderful rest of your day, be safe, be well.
The Soundproof Cow Team
KR
Kurt R.
The product looks good and the…
The product looks good and the expertise/information about the product on the website looked great. My only compliant was the absolute sticker-shock on shipping cost (as much as the product). I did get a very small break when I called back, but I just didn't believe that was just pass-thru cost from the carrier.
Strangely the product arrived within 48 hours. I didn't need it right away so I would have preferred a lower cost and longer delivery timeframe.
I'm not asking for a defense of why the cost is that high, I'm reporting my behavior given that cost: I would look at Amazon Prime first because of free shipping, and if they didn't have the product then maybe look at Soundprroof Cow next.
Response from Soundproof CowMar 16, 2022
Good day Kurt,
We thank you for taking the time to submit feedback, and we are sorry to hear that you were not happy with your experience. When you called in our team was able to find you a lower rate through another shipping option, meaning other than what is offered online, and our team credited your purchasing card for the difference. The rising costs of shipping and transportation / logistics issues have affected us all, and while we would love to offer free shipping that is not a path we chose to take because the price of shipping is always added on the back end and it is never truly free. Unless, as you mentioned you are buying from Amazon. We would love to be the size of Amazon and create our own logistics network, unfortunately, we are nowhere near that size, and I know of very few companies that can compete with Amazon. We are a small, woman owned business and if you chose not to support small companies like ours that is your choice. We do not excessively markup shipping charges, many of our products are oversized, many weigh a lot. If you were to take the same package to UPS or Fed Ex you would be shocked to see what you are paying with our company is actually a discounted negotiated rate that we receive due to the sheer volume that we ship annually. It again is your choice as to who you purchase them from, we will never compromise on our quality, customer service or our team values, honesty is a huge part of who we are, that is why we chose transparency with every transaction.
Lastly, we are located in PA, you are in NY, it is a two day standard ground shipping, there is no other option for less of a charge.
We wish you the best in all you do, be safe, be well.
Julie Fitchet
President / CEO
American Micro Industries, Inc.
Soundproof Cow / Custom Components
