At Soundproof Cow, we understand that unwanted noise shouldn't have to be something you live with, which is why we carry all kinds of soundproofing, sound absorption and noise reduction materials from top brands like Soft Sound and Quiet Batt. Whether you're soundproofing a room with Acoustic Panels or building a recording studio with Studio Foam, our solutions-based approach to soundproofing any space is truly unique.
Soundproof Cow (soundproofcow.com) has 742 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
soundproofcow.com
Website
soundproofcow.com
Category
Malls & Marketplaces
Location
CHAMBERSBURG, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 51% of reviews.
Latest
Most recent review: January 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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You list 1-3 business days for delivery. But then I order and it becomes 2-3 weeks. Good thing the owner isn't in a rush.
Response from Soundproof CowSep 1, 2023
Good day, John,
Thank you very much for letting us know about this issue / delay. We truly apologize for this inconvenience and also for the lack of communication regarding the delay. We strive to keep accurate ship times on our website, in this case it appears to have been a raw material delay. We again truly apologize, and we will be refunding you 10% of your material purchase. You will be receiving the refund receipt via your email on file with us.
We will be sure to have more accurate lead times reflected on our web site.
Thank you, and we truly hope that you will give our company another try in the future.
Wishing you a wonderful day, be safe, be well.
The Soundproof Cow Team
MO
Mobileman
the person I spoke to seemed annoyed at my questions
the person I spoke to seemed annoyed at my questions and then began talking down to me in a condescending
manner.
I later went on line without further help and ordered the product I thing I wanted. It was $165.
turned out it was unorderable in California and a nice person sent me a email and so advised me. You also promptly credited my account. None of that would have been necessary if the First Gentleman had asked me where I lived and advised me that certain products could not be sold in California
Response from Soundproof CowApr 12, 2023
Good day Val,
We are very sorry to hear your interaction with us was not up to our usual standards.
Your review has brought a few things to light that we need to address internally.
The first being empathy and explanation. Our sales team talks to a lot of people every day, and many of the issues discussed are very similar, if not the same. Our team has seen the successes and failures for these common issues. We do our very best to give our customers the best possible solution for the best possible price. It is never our intention to make our customers feel anything except for heard and happy with their experience / the resolution (when applicable). Anything other than that is not acceptable. I do truly apologize that this is not how you left feeling after working with our company. Our management team will be reeducating our sales team on the use of empathy and explanations / education.
Lastly, we have requested that our development team work on making the Prop 65 warnings for CA more prevalent on the product pages that are affected by the ban, to improve our customers online experience moving forward.
Please let me know if you would like to speak with our Corporate Sales Manager or COO regarding options for you soundproofing needs.
I will also be sending this email to your email on file, we look forward to talking to you. I would like to again truly apologize for your experience and hope we can work together to see if we can assist in resolving your noise issue.
Thank you, wishing you a fabulous day, be safe, be well.
Julie Fitchet and the Soundproof Cow Team
WC
Will C.
Measure Your Product!
The product's material is great; Really fantastic quality. 5 stars on that. However, the actual length of the amount I purchased was incorrect!! The site states Quiet Batt 30 comes in 24 inches on center and "covers 48 sqft." meaning I'd get three, 2ft x 8ft, sheets.
Instead, I got something like 2ft x ~7.6ft in each sheet and didn't cover my entire project! I was short ~5-6 inches on every sheet. Add that up, and I'm missing over a foot of insulation, which completely threw off my measurements, costing me more money to repair, and restructure.
Could be a warehouse issue. I don't know. But someone is selling people short to save some dough. I get that times are hard, but at least update the site to reflect what you actually get.
Response from Soundproof CowSep 18, 2022
Good day Will,
We are very sorry to hear that you are not happy with your online purchase of one case (3 batts) of our Quiet Batt insulation material.
Quiet Batt is our number one product, we have sold it for well over 12 years and we have NEVER had an issue with any of the dimensions. We are shocked to hear that your order measured short. We are even more shocked that instead of reaching out to us, by email or any of our toll free numbers so that we could investigate and make it right you posted a 2 Star Service and a 2 Star Product review...
Where you are located is a 1 to 2 day max ship and we could have easily rectified this situation so that your project could have been successfully completed, however, you did not so we were not able to find out how this could have happened to ensure it does not happen again and for us to make it right.
We pride ourselves in our customer service, communication and honesty in all that we do, this was NOT intentional. The dimensions that are listed are true and actual within any listed tolerance (if there is one).
We are truly saddened that you did not allow us to investigate and correct this issue.
Wishing you the best, be safe, be well,
The Soundproof Cow Team
SO
Solange
Not as good as I was hoping for
Customer service with Justin was great. I live in a house that's divided into apartments. But the house isn't insulated and I hear literally every movement that my upstairs neighbor makes. She also works night hours and so her sounds wake me up at 4 in the morning when she gets home, every night. Justin explained to me that this type of sound is called vibrational sound and he reccomended that I get the Echo Absorber acoustic panel and have it installed on my bedroom ceiling. Between the cost of these supplies and the construction to install the panels, it cost me about 6K. Unfortunately, this didnt work. I still hear the sounds and echos. It muffles some of the sounds slightly. Maybe like a 25% reduction, which is better than nothing. But for the cost, time, labor, and personal stress involved, this was a big disappointment. Based on my conversations with the company and the reviews here, I was really hoping for better soundproofing.
Response from Soundproof CowMar 18, 2022
Good day Solange,
I am very sorry to hear that you are not happy with your purchase. Our team has talked extensively regarding your review and we are at a loss. In a situation such as this we recommend that our IsoTrax be used in conjunction with the echo absorber to reduce vibrational issues.
We would really like to discuss this further and see if there is anything that can be done to help. With the information that you provided we are unable to find you in our system. Please call 866-949-9269, my direct line 1.717.262.7233 or email me at [email protected]
We look forward to hearing from you.
Wishing you a wonderful weekend.
Julie Fitchet
President / CEO
American Micro Industries, Inc.
Soundproof Cow / Custom Components
HG
Henry G.
Outrageously expensive delivery charge
Outrageously expensive delivery charge. Sent only 6 pieces of tape which is not even 5% of what is needed to complete the project with the amount I ordered. Quite dissapointed.
Response from Soundproof CowDec 20, 2021
Good day Henry,
I am very sorry to hear that you are not happy with your purchase.
You chose Fed Ex to deliver your online order, we added Fed Ex to the delivery options to help customers pick the best shipping method and price for them. Carriers such as UPS and Fed Ex rates continue to increase, and unfortunately, we have no control over what these third party vendors charge. We are just as frustrated at the high costs and continual increases. Sadly, there is nothing that we can do about this. Your order weighed roughly 105 lbs per box, sent in 6 separate boxes, the charge you received was actually our discounted / negotiated rate of $581.31.
We prefer to be transparent and lay out all costs for our customers, giving them shipping options.
When viewing online order 34698, it looks as if you ordered a qty of 6 rolls / pcs for the Quiet Barrier Tape. Our website clearly describes the complete dimensions of the roll and what it will cover, I have added the link here:
https://www.soundproofcow.com/product/quiet-barrier-tape/
and the information below. It also clearly states that one roll covers 8 linear feet, if you did not have enough material for your job that would be a calculation error, not an error on our end.
Specifications
Weight 3 lbs
Dimensions 3 in. x 8 ft.
Thickness 1/16 in.
Weight 2 lbs.
Coverage 8 linear ft.
Quantity 1 roll
As with any purchase, through any company, if you do not feel the shipping charge is reasonable, you do not have to purchase the material.
Another option would be to call our sales team and discuss your project and your concerns. Our team would have told you that typically the Quiet Barrier Tape is used with our Quiet Barrier Specialty Composite, not our Impact Barrier QT Flooring underlayment. They could have also seen if another carrier, perhaps freight would have been a less expensive option, unfortunately, you did not call and speak with anyone on our team so we were unable to assist.
We will also be emailing the address we have on file.
We wish you the best.
The Soundproof Cow Team
WJ
William J.
Incomplete order.
Nice product and service, but I did not receive the aluminum tape I ordered.
Response from Soundproof CowJun 18, 2021
Good day William,
We thank you for the compliments regarding our service and our products, we truly appreciate that. I am very sorry that you did not receive the roll of tape ordered. I understand from speaking to our team that this was taken care of yesterday, that you spoke to Jenna and she has arranged to have the replacement shipped to you. We are sorry that the box was damaged in transit, but are very happy to try and get this resolved quickly for you. Please do not hesitate to reach out if you have any additional questions or needs.
Wishing you a wonderful day, and the best on your project.
The Soundproof Cow Team
MG
MG
Good products / bad customer support
I received the products I ordered and I'm sure they will work just fine. My experience with several members of your team, however, was unfortunately quite negative. Leading up to my order, I had a bunch of questions as I am converting a room in my apt into a recording studio and working a bit outside my sandbox.
As this is a big project, I needed to call back a handful of times as questions came up that I couldn't find answers to on the soundproof cow website. Each question I asked seemed to be met with an attitude of resistance. In asking simple questions, I was made to feel as though I was annoying the customer service rep or that I was simply wasting their time. They couldn't get off the phone fast enough and kept insisting that unless I was willing to commit to actual construction, I wasn't really going to be able to accomplish much at all.
I find this type of arrogance to be completely misplaced and in absolute contrast to the way soundproof cow advertises customer support on their website (i.e. "We are here to help! The fastest way to a solution is to give us a call."). This statement is not reflected in any way by the attitude of at least 4 of your team members with whom I spoke.
It may also be worth mentioning that the box that my products arrived in was badly damaged and partially open. I'm sure you don't claim responsibility for the shipping company, but I thought you'd like to know.
Response from Soundproof CowOct 16, 2020
Good day Marcus,
Thank you for your feed back and we are very sorry that you feel you received sub par customer service. We, unfortunately, have no record of you speaking with any of our team members. Historically we try to be completely transparent and try to keep people from wasting their money on materials that we know would not work for their sound issue, we would rather lose a sale, than sell something that does our customers little to no good and there have been times when people get upset not understanding why we don't have the magic solution. We would love nothing more than to be able to help everyone with every issue they have, that may happen one day, unfortunately it has not yet happened.
I am also sorry that your package was damaged in transit, please contact us as we can file a claim on your behalf if any material was damaged.
I would be happy to discuss this further, please feel free to email me at [email protected] or call my direct line 717.262.7233
Wishing you a wonderful rest of your day, be safe, be well.
Julie R . H. Fitchet
President / CEO
CH
Christoph H.
Could have offered cheaper shipping
Could have offered cheaper shipping, doesn't need to be expedited
Response from Soundproof CowJun 2, 2020
Good day Christoph,
Thank you for providing feedback. I truly apologize that you are not happy with your experience. Our company, unfortunately has no control over what UPS, a third party company charges for shipping. Quiet Batt® Soundproofing Insulation is very light, however, the boxes are oversized, which increases the shipping cost, there was no expedite rate charged, that was the flat ground rate UPS charged. We do not mark up shipping charges for online purchases, you received the direct rate from UPS. I will contact you via your personal email to offer a discount to help offset the fee charged by UPS.
Wishing you a wonderful day, be safe, be well.
The Soundproof Cow Team
