Soundproof Cow Reviews | Read Customer Reviews of soundproofcow.com

Soundproof Cow Reviews | Read Customer Reviews of soundproofcow.com

Soundproof Cow reviews

Showing 34 reviews with 1 star · Clear filters

Lucy F.
Mar 27, 2017
no info on my order
I've heard nothing since I placed my order 2 weeks ago.
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Chris
Mar 26, 2017
false advertisement
ordered "a case" turned out to be one role
Response from Soundproof CowMar 27, 2017
Thank you for your feedback and our apologies for any confusion on your order. Certain materials on our website have two quantity boxes; one box is referring to the quantity and one is for the case. If you have any additional questions on any of our materials on the website and are unsure about placing an order, please contact our team members at 1-866-949-9269.
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Allen R.
Feb 20, 2017
What a waste of time,
Bryan contacted me after I filled out the questions from the web site.7 emails later I still have no price on the material, Shipping is $40 for 1 sheet. Three days and 7 emails and this is all I have, I will go else where. Bryan needs a broom !!!
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thomas C.
Jan 8, 2017
Nothing sound proof about it!
Packing peanuts or a horse blanket would work better than this. This is an amateur product at best , I can't think of any application it would be good for.
Response from Soundproof CowJan 9, 2017
Our team would like to help you find the correct solution to your sound problem. Most materials are rated for certain applications; please contact our team at 866-949-9269 so we can work with you to find a solution. Thank you.
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clinton H.
Dec 30, 2016
I put up the soundproof sheet on a …
I put up the soundproof sheet on a bedroom door and could not even tell made any difference with it on or off.
Response from Soundproof CowJan 4, 2017
Please contact our Account Management team to discuss this application. Some materials are not recommended for certain applications. Customer service is our utmost priority; Please call us at 866-949-9269 for assistance with your project and materials.
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Christopher W.
Nov 28, 2016
Return policy
I don't care for your return policy. I bought and item and simply didn't end up using it. By the time I send it back, pay for Shipping, pay a 25% stocking fee, I don't get much of my money back. You should really have a return policy that is a little more user friendly. Esp for unused items. I won't be purchasing again through this company.
Response from Soundproof CowNov 28, 2016
Thank you for your feedback. If you would like to return the items and are under our 30 day return period we will not charge the restocking fee. However we would require you to ship the materials back to our location. Once the materials are received then you will be credited the full purchase price as long as the return has been within our 30 day return period. If you would like to receive a return merchandise authorization please contact us at 1-866-949-9269 to confirm your information and one of our Account Managers will assist you with your return. Thank you.
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JK
Nov 17, 2016
had to call to follow up on order
Ordered my product on line - after 10 days of not getting a shipping notification called the company. They stated that one of the products was out of stock and just came in. He stated that I should have phoned my order in not use the website and he would have said it was out of stock. So it was my fault as a consumer to trust the website and not them to update me that the product was out of stock. Not good customer service.
Response from Soundproof CowNov 17, 2016
Thank you for your feedback. It is unfortunate that we did not acknowledge the delay in service and contact you immediately. We have updated our website to reflect a more appropriate lead time for this product and discussed as a team how to rectify this situation from occurring in the future. Please email me at [email protected] to confirm you client information and for an adjustment on your account due to the delay in service. We extend our most sincere apologies from the team at Soundproof Cow. This was a learning experience and are grateful for the opportunity to correct an error and streamline any process for our clients.
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Ryan, K.
Sep 13, 2016
Shorted me material
I ordered 5 sheets of sound proofing and timed it with the arrival of new mats and seat for my NPR truck. Received order Thursday, planning to do the project on the weekend. Needed 4.5 sheets so I ordered 5, however only 4 sheets came. I called and left message Thursday afternoon. I called again Friday stated my concerns, they asked if I could wait till Tuesday. I agreed to wait, two weeks have past still no product.
Response from Soundproof CowSep 13, 2016
We apologize greatly for any convenience this may have caused you. You will be contacted by your Account Manager today to rectify this situation. Please accept our apology; we will do our best to correct this issue and earn your business. Thank you.
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