Kari M.
BEST CUSTOMER SERVICE!!!!
I didn't receive the shipment. Apparently it was delivered to the wrong address and now I have to work to track it down. - GREAT NEWS - the team at Soundproof Cow got my package tracked down for me and I got it delivered to me first thing! AMAZING customer service. They jumped right in to assist and got this taken care of in RECORD TIME. Can't wait to finish my project!
Response from Soundproof CowOct 21, 2019
Good day Kari, We have no notes on the account that you contacted anyone at our company with trying to assist you in the missing order. Upon researching the Fed Ex shipment I show that it was delivered to the requested Woodland Hills, CA 91364 address, which is the ship to address that you entered at the time of the online purchase and was signed for by KKIM, when following the tracking number that is located on the invoice (#161513) that was emailed to you on 10/15/19 by our company. We do our very best to assist customers with lost or damaged shipments through third parties such as Fed Ex or UPS, however, if we are not made aware there is nothing that we can help with. We are saddened to see that your 1 Star rating of our company that was given based off of something that we had no control over or awareness of, however, we would still like to help you with this issue. Please call 1.800.558.2058 and ask for Kellen Beaver to help with a resolution, or feel free to email [email protected]. We wish you a wonderful day. The Soundproof Cow Team