Soundproof CowReviews of soundproofcow.com

Response from Soundproof CowOct 11, 2022

Good day John, Thank you for taking the time to post a review and offer a rating. When purchasing online there are only two options for shipping, UPS and Fed Ex, however, we can try to find other options for lower rates, while online is limited to what the Fed Ex and UPS software will display. We always encourage customers to call or reach out with any questions, concerns or issues. I show you made your online purchase on 10/4/22 at 11:57 am, you were charged a product total of $179.96, shipping via your chosen carrier of UPS Ground, UPS calculated based off weight (16lbs) and product dimensions (1" x4' x 4') and being delivered to residential, which is always higher cost than delivering to a business, that the shipping charge was $194.52. Your original total order charge for product, shipping and NY state sales tax was $405.84. The four foot square product immediately sent you into an oversized package category which also has additional fees charged by UPS. You called and spoke with Ryan on our sales team regarding the shipping cost. It looks as if Ryan was able to ship your package with Fed Ex for a significantly lower rate of $84.00, due Fed Ex charging much less is fees. The difference of $110.52 being refunded to you, bringing your new total for product, NY state tax and shipping to $295.32. I will be sending you the receipt for the original online transaction, the updated sales order, invoice and the refund receipt (which posted on 10.7.22) to your email address on file, please review and let me know if you have any questions. Thank you for supporting a small woman owned business. The Soundproof Cow Team

Response from Soundproof CowAug 26, 2022

Good day D. Englen, Thank you very much for your feedback and the rating. We will have our development team take a look into your points and see how we can make things more user friendly. We appreciate your feedback. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Response from Soundproof CowJan 28, 2022

Good day BAS, We are very sorry to hear you did not receive your order. Can you please call 1.800.558.2058 or email [email protected] We would really like to make this right and ensure that you receive the product you purchased. Thank you in advance for bringing this to our attention and hopefully allowing us to correct the issue. Be safe, be well. The Soundproof Cow Team

Response from Soundproof CowOct 15, 2021

Good day Cc, Thank you very much for your purchase, the review, and feedback. We are very glad that the panels worked well for your air handler noise issue. I believe that you are talking about our Echo Absorber panels, the dense panel would be difficult to cut with a blade, we would recommend a serrated blade, that would make it much easier. Lastly, we totally understand and feel your frustration regarding the cost of shipping and few options to ship. With the holiday season approaching, and with 2020 being such an unusual year, Mandated Holiday Rates (price Increases) were made active an entire month ahead of when Fed Ex and UPS would normally increase them. This is due to the extreme increase in product / material demand and worker shortages. Unfortunately, we have absolutely no say in what a shipping company charges for their rates. We did add into our shopping cart the ability for our customers to choose Fed Ex or UPS, so they can pick the shipping rate that works best for their budget. The other issue is that this product would automatically get an over sized box fee, again something that we sadly have no control over. We again thank you for supporting a small, woman run and owned business. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Response from Soundproof CowJun 28, 2021

Good day Jake, Thank you for the wonderful rating and feedback, we truly appreciate it. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Response from Soundproof CowMar 8, 2021

Good day to you, We thank you for taking the time to rate your experience and leave feedback for our team. We continually struggle with shipping costs, often the weight of our materials are not the issue, it is the size of the boxes they require to ship, causing oversized box fees for ground shipping. We use UPS and Fed Ex, providing the actual cost to customers, meaning we do not inflate the price. We do try to monitor shipping charges, and have been known to broker out quotes if something seems extraordinarily high, I apologize if this was the case and our team missed reaching out to you. Shipping, as well, as other products and services seem to be on a rapid escalation, for which we have no control. However, if you would be willing to reach out to our team on future purchases we can absolutely attempt to get a better shipping rate, please use [email protected] and we will do our best to assist. We truly appreciate your patronage, supporting a small business. Wishing you a wonderful day. Be safe, be well. The Soundproof Cow Team

Response from Soundproof CowMar 8, 2021

Good day Joseph, Thank you very much for the wonderful rating and feedback, we truly appreciate it! We wish you the best on your project. Have a fabulous day. Be safe, be well. The SoundproofCow Team

Response from Soundproof CowFeb 15, 2021

Good day Robert, We thank you very much for providing feedback on your recent purchase, I am sorry to see that the Quiet Barrier tape did not meet your expectations, and I am also sorry that the shipping container was damaged in transit. We use Fed Ex and UPS for our Ground shipments, to try and offer our customers the best price, however, we have no control of the package once it leaves our facility. We will discuss moving forward not using shipping envelopes, due to the damage risk. Envelope shipping is less expensive (Fed Ex and UPS rates, not ours), however, it may not be worth the risk. We wish you the best and hope that your project turned out well. Our team is available if you have any questions or need assistance, please feel free to email [email protected] Be safe, be well, The Soundproof Cow Team