Greg M.
Their customer support is toilet
Their customer support is toilet I tried to change the card they were charging - twice. I thought the change was made but it kept billing the old card. I was lucky enough to have automatic payments set up to avoid a default on a card I was not expecting a charge on. To change the card I used, I decided to cancel my Pro subscription and re-enable with the correct card. When I tried to do this, the price went up by £24 a year. When I contacted customer support I got a combination of autoresponses to non-relevant knowledgebases, or support people basically telling me to eat faeces and pay the increased price. Even though this tool is essential to music promotion and brand building I still refuse to renew after this customer experience. Go screw yourself, Soundcloud


