SoundCloudReviews of soundcloud.com

SoundCloud offers terrible support, even with the most expensive plan. They don't answer your questions, they don't resolve anything. You're left on your own with your situation, dealing with bots that don't understand you. About a month later, they send you a support email saying, "We're experiencing high traffic, so we can't respond to you." And then they don't reply. I wouldn't recommend this company to anyone. They're getting really bad with this AI handling of inquiries. They're all lazy and just want your money.

They locked all my music behind a paywall, so they're making money off me while preventing others from hearing it. They've blocked out almost everything I used to listen to. Every other music platform is now infinitely better. It's like they've decided to rip off all smaller artists. Their customer service haas always been non-existent but now it's a complete waste of time. Time to move everything I've put on here to youtube. At least they don't punish people for putting music on their site.

I have been a paying SoundCloud subscriber (Artist Pro tier) for over 7 years, using Repost to distribute to Spotify, Apple Music, etc. In Nov 2025, former collaborator Alexander Ryan Roland (3therereal) filed retaliatory claims on tracks “WEIRD” & “BLAH” (2019 projects), claiming exclusive vocal rights without authorization. Claims are false/bad-faith: Tracks recorded collaboratively at my home studio in Marseilles, IL—he came over to record vocals. I hosted/engineered/produced sessions with my equipment/DAW. No written agreement grants exclusive rights or restricts distribution. He knew of releases & never objected for 5+ years until after dispute—I called out his lack of accolades; he tried ignored diss track, then filed false DMCA claims Nov 21, 2025 to sabotage my brand & Dec 2025 releases (incl. “WHAH” addressing this). SoundCloud accepted claims, issued strikes & removed entire projects/albums from DSPs (one track pulls whole bundle). Caused major harm: lost visibility, streams & revenue on high-engagement audience tracks since Nov 2025. Filed multiple disputes via their dispute links with detailed rights explanation (primary producer/engineer, implied non-exclusive license from collab, long public availability). Evidence: 2019 DAW screenshots/timestamps/metadata (confirming creation at Marseilles home studio, my role, vocal layers) & beat leases. Form has no upload option, so proofs not attachable—led to rejections despite thorough text. Follow-ups in Zendesk tickets & emails to their copyright support got only generic “high volume” replies or silence—no manual review/escalation/resolution after 3+ months. Fails paid subscriber expectations for priority support & proper dispute handling.

SoundCloud is consistently lacking in their customer service. I have spent hundreds of dollars on their website and their top tier membership for artists. I am consistently not getting the Customer Support that I deserved being a pro member. I have my entire catalog through this company, and it would be a total pain for me to go somewhere else (like I want to) due to this issue. I hate to say it but I am really thinking of ending my time with them. It will be a significant setback, but I am really getting to that point if changes aren't made IMMEDIATELY!!!!!

Ai, Scammers, Bots

THEY BLOCK MY ACCOUNT FROM MY LAPTOP NO REASON, JUST BAD ADMINISTRATION. AS SUCH IVE DELETED ALL MY TRACKS AND DELETED MY ACCOUNT I HAVE NO CONTRACT WITH SOUNDCLOUD AND WILL NOT USE THEM EVER AGAIN AS THERE WAS WAY OF COMUNICATING WITH THEM! THEY THINK ONLY OF THEIR OWN PROFIT! I'LL DESIGN MY OWN PLATFORM, HOST MY OWN MUSIC AND CUT OUT THE MIDDLE MEN!

Ich nutze schon seit Jahren SoundCloud und bezahle regelmäßig dafür. Was ich zu beanstanden habe, ist: Die App stürzt regelmäßig ab, die Browser-Anwendung hängt sich regelmäßig auf und man wird einfach aus der App rausgekickt. Das geht gar nicht, und das geht schon seit Jahren so. Ich wünschte, es gäbe eine bessere Alternative zu SoundCloud, weil anscheinend das Geld irgendwohin geht, aber nicht in die App-Entwicklung.

After reading so many of your experiences, I’ve decided not to invest a single penny into SoundCloud. I can fully relate to the frustration around automated, AI-driven replies instead of real human customer support. Unresponsive service, generic answers, and the lack of actual help seem to be a recurring issue. The reports of tracks being incorrectly flagged as AI-generated, monetization problems, distribution errors, and unexplained upload failures are deeply concerning. When creators can’t reach real customer service to resolve serious issues, the platform becomes unreliable. I truly appreciate everyone who took the time to share honest feedback — it helped me make an informed decision. Mark Kooijman - Deep Freak Records