carol L.
This company is a fraud do not do business with this company.
My order was sent to wrong address I try to resolve through my credit card because I could not talk to any one at this company. The information they sent the credit card was incomplete no copy of my order with the correct address was sent to the credit card company or my order number. This company is a fraud
Response from SOUL LADYFeb 12, 2025
Dear Carol, Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience this has caused and understand how important it is to resolve this matter quickly. We take situations like this very seriously, and we’re sorry for any inconvenience caused. We’ve already reached out to you via email at [email protected] and attempted to contact you by phone at +1 (646) 821-7855. We want to investigate this issue further and work on a resolution as quickly as possible. Your satisfaction is our top priority, and we’re here to assist you in any way we can. Thank you for your patience, and we look forward to resolving this matter for you. Sincerely. Soul Lady Wigs.