souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJun 17, 2022

Hello Ingrinette, As we read your feedback, we cannot help but feel embarrassed and disappointed in ourselves at the same time. It is clear that we haven't been able to make you happy, and that is only natural because of the excruciatingly long waiting time you had to go through. Upon checking, we see that we have processed a refund via PayPal. We may have given you the impression of being a scam company, but we are 100% legitimate. We are truly sorry for causing trouble and hope you can give us a chance when the shipping times are finally back to normal after the backlogged orders are dealt with. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 15, 2022

Hello Debbie, Thank you for writing in! It's all thanks to the backlogged orders of 6 to 8 weeks. This is the main reason for the delays, but we're happy to announce that this storm is finally meeting its end as shipments have started to be delivered recently. In fact, your item has also been delivered as per the USPS tracking number. We hope that information helps! Please don't hesitate to write us back should you have additional questions and concerns. Praying for days of abundance ahead of you! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 15, 2022

Hello Cheron, Thank you for reaching out and stating your issue. We totally feel embarrassed that you had been waiting an excruciatingly long time for your order. Being a company who genuinely cares for your how our customers feel, we're really sad to hear this. We have just processed a refund for you today and you will be sent a notification through email. It should take about 3 to 5 business days for the funds to settle back to your card. We hope this helps! Please don't hesitate to write back should you have further questions or concerns. Wishing you a pleasant rest of the evening! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2022

Hearing about how your experience went, we feel horrified and disappointed with ourselves as a business. We completely understand the weight of this burden on your mental health and how it may affect your everyday life. To start, we will have to receive your email address so we can unregister it in our mailing list. We understand it looks insensitive sending automated advertisements via email all while you haven't even received your items yet. We hear every single cry for help of our customers which is why we have been working to acquire a couple of warehouses in NJ and CA. This will be our long-term solution for the backlogged orders to end it once and for all. We are looking forward to hearing back from you again so we can start helping. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2022

Hello, Virginia! First off, thank you for giving us a chance to resolve this. By expressing your problem, we now have a chance to fix this and make things right. To make that possible, we will be needing your order number along with your email address so we know which order to look at. We have sent you a request for these info via Trustpilot. We are looking forward to hearing back from you soon! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2022

Hello Trymica, Thank you for writing in about your sentiments. We absolutely wish to see what we can do to help you. Will you please let us hear how you would like us to fix it? We shall send you a follow-up email shortly to see how we can be of assistance. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 14, 2022

Hi Leandra, Thank you for writing in! We feel extremely ashamed for the inconvenience we have brought upon you. As a business who cares about our customers, it pains us to hear these things happened to you. It was only right by you to request for a refund as, admittedly, we believe that we lacked fairness in the situation. Must be a misunderstanding with the dates, but upon double-checking, we've found that the order in question was actually placed on the 30th of April. That fact considered, the shipping of your order indeed took quite longer than what's acceptable. The backlogged orders of 6 to 8 weeks were the reason for the delays. Anyhow, we are really sorry about the outcome of this order. Although this isn't how we wanted things to wind for you, we are happy to tell you we've processed a full refund back to your card for the $518.58 USD. We hope this helps! Please don't hesitate to write us again if you have further queries or concerns. Wishing you a pleasant rest of the day! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 9, 2022

Hello Robin, Thank you for writing in! We know how these backlogged orders have been affecting our entire business and more importantly, the trust that y'all have bestowed on us. We're fully aware that the past few months have not been so great for us and mostly you, our beloved customers. Therefore, we have been working up to speed to acquire a couple of warehouses in California and New Jersey as a long-term solution for the shipping delays which we know have been greatly agonizing for everyone. We hope to redeem ourselves to everyone and we can only pray that you can give us a shot at that. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia