Sweat trop court et le sac à été livré sans la anse que j’avais choisi et Impossible qu’elle soit livrée. Déçue
Response from souk + SEPIADec 18, 2020
Salut, Laura! Nous sommes profondément désolés que votre expérience avec nous ait été décevante. Nous aimerions avoir l'opportunité d'approfondir vos commentaires. Si ce n'est pas trop demander, pourriez-vous nous contacter à [email protected]. Nous serions ravis de faire les choses correctement si vous pouviez nous donner une autre chance. Meilleurs vœux!
—Customer Gratitude Team, souk+SEPIA
JA
Jay
CONSUMER BEWARE
CONSUMER BEWARE! This site states this is a black owned, US based company, BUT I ordered an item almost a month ago and it is not here, only to find out that the item is coming from Hong Kong. If I knew that, I WOULD NOT HAVE ORDERED. They should be more transparent regarding their items. I was excited about this site and ordered the coat for my sister, and was about to order some things for me as well. I also was not able to track the order, and had to reach out to their "customer service" email several times before getting a response. Due to this, this will be my first and only order with souk and sepia, sadly. I would love to support and they have such cute things, but China orders (which take a crazy long time) and not being able to contact an actual human is super frustrating.
Response from souk + SEPIADec 18, 2020
Hi, Jay! Thanks so much for taking the time to write this review. I'm so sorry for the confusion. To clarify, we are a black-owned, start-up company based out of Newark, NJ, and is, in fact, a member of Ujuu Media - a platform for black-women-owned consumer business & a brand studio of black and brown consumer. souk + SEPIA is a marketplace of gently and lovingly curated fashionable products from around the world. Our partner merchants and artisans are in Asia, Europe, and even the US. This means, our customers may receive their orders in different packages and sometimes from these countries and Hong Kong is just one of them. I'm so sorry you missed that on our FAQs and About Us pages on our site.
We'd like to apologize, too, for the holdup in our response. We must've made you feel ignored there but please know that it's not and will never be our intention - we've just been experiencing a high volume of queries lately due to the peak season and have been working around the clock to cater to each and every one.
We're sad to see you go, Jay but if you have a change of heart and you need help or have additional feedback, please don't hesitate to get in touch with us at [email protected], and we'll be glad to listen and help. 🙏 :)
—Customer Gratitude Team, souk+SEPIA
TA
Tara
Purchase a large i wear medium it’s…
Purchase a large i wear medium it’s like a child large
Response from souk + SEPIADec 21, 2020
Hello, Amber! Apologies for not getting back to you sooner and thank you so much for sharing us your feedback. We sincerely appreciate you bringing this to our attention. We'd like to understand the sizing issue on your purchase deeper. If you could give us more information about the issue you're facing we'd be more than happy to rectify it.
Your business and your feedback mean a lot to us, so if you could give us more information by emailing us at [email protected], we will definitely see what we can do to fix it. Once you do, you can expect us to circle back to you about what we'll do to make this right.
Again, thank you so much for your review. 🙏
—Customer Gratitude Team, souk+SEPIA
MC
Michelle C.
2 items were not in my order
2 items were not in my order. I didn’t receive either pair of pants
MD
Michelle D.
My hat was all bent and broken down.
My hat was all bent and broken down.
Response from souk + SEPIAOct 16, 2020
HI Michelle, we are working on packaging so this does not continue to happen
VC
Valued C.
At first I was glad about the…
At first I was glad about the promptness and response of the initial order (XL). The item was too big and I request an exchange for a (L). To my surprise I received a (XXL) instead and the tag was misleading. The paper tag taped near the neck of the sweater state it was a men's Large but the tag on the sweater itself state it was a XXL and I did not even try it on because visually, it looked like a men's XXL and I am a female. I sent in an email to explain but, to my surprise, I received no response and it has been 24hrs since I received the order. The initial prompt response I received seem to have gone through the window. I just need the right size or my money back,
Thank you!!!
Response from souk + SEPIAOct 2, 2020
Hey! So sorry to see we missed your email. Can you please resend to [email protected]?
