souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIADec 13, 2021

Hi Karla, Thanks for showing something the world needs a little bit more of and we're talking about patience. We appreciate your capacity to understand. To us, you're not just customers. You guys are the real source of the success of this company. Of course, we know we've done our part in that triumph ourselves, but we wouldn't be here where we are without your support. It fills us with hope having been in the receiving end of your praise. We pray you receive your items as soon as possible. We can't wait to see you again in the online store. Our doors are always open for you! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 13, 2021

Why, thank you for taking time to write us this heartwarming review, Lana! We are perpetually grateful for your love and support. We sure proved to be worthy of it and will continue in pursuit of excellence. Gladys is just one of our trusted professionals, ready to serve you whenever they're needed. We look forward to seeing some of your friends or even family members be part of the Tribe! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

Since day one, we have been absolutely blessed with appreciative customers and this only brings us to perform our duties the best way we can, as we do not want to disappoint any one of you. This may not mean much to others, but this feedback will do wonders for our company's reputation. Siena's dedication to her role cannot be doubted. She brings years of experience in the customer care industry. We can give credit to our recruitment for doing an outstanding job finding a gem like her. From the bottom of our hearts, we'd like to extend our warmest thanks for your unconditional appreciation for the quality of our pieces. Always remember that we're here whenever you need help. We pray that this relationship continues and more importantly, for the safety of your loved ones and yourself. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

Hello, Tish! It's quite the honor to be on the receiving end of your praise. 😚 You give us more reasons to continue what we do and strive for excellence every single day. So glad you had been given an alternative code because we think you truly deserve it. We hope the way we satisfy you continues. Once you've received your emerald velvet bag, please do tag us on Instagram (@soukandsepia) if you have a moment to spare. Should you need our assistance one day, our doors are always open for you. Praying for better days to come your way! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

And the best customer award goes to *drum roll* Soancera! 🤭 I wish there existed a Grammys for customers like you, Soancera! We've had plenty of customers who were over the top with their reviews, but yours is just special in every way. Admiration of this magnitude don't come often so I hope you don't mind if we bask in it a little longer than usual. It's true our shipping timeframe takes longer than usual, but it's as you say, worth the wait. We get that most people will think it's long, that's why we are also working on ways to speed up our processing and are working closely with our partners to make this possible. Yhen is also one of souk's most valuable assets with multiple 5-star feedbacks from our customers, so it's no surprise to us that you have high opinions for her work ethic. In case there is something more we can do for you, please don't hesitate to reach the CGT. We're always here for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 2, 2021

Hi, Miranda! I think I just shed a tear of joy from your heartfelt feedback for us. ❤️ Seriously, one of the best parts of this job is when you show us love and praise us for our efforts to make sure you're properly cared for. Siena has done a remarkable job representing our core values as a company and it shows through your positive remarks about us and her service. Before souk + SEPIA has been fully conceived, we have already noticed the scarcity of such a level of customer loyalty these days. And, so, we have made it our priority to revive this dying culture. This is vital to both a company's success and to a customer's satisfaction and this is exactly the reason why we believe that investing in our customer service is a foolproof way of getting in business. Once you receive your orders and you find them beautiful, please feel free to take photos of yourself rocking it and mention us in our Instagram at @soukandsepia. We can all agree that word of mouth is the best form of advertisement a business can ever get and we're perpetually grateful for the opportunity. After all, a big part of our success is all thanks to y'all who spread the good word about us! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 2, 2021

All day, all week our Gratitude Team grinds hard to keep everyone taken care of, L.A.! 'Round the clock, we are ready to assist you. I guess we can say she brings the "glad" in Gladys and Fits fits like a glove in our company's band of naturally kindhearted individuals. You mentioned you've only been a customer for a short time. Give us enough time and we'll drop your jaws to the ground, but of course, we will cushion it when it falls, 'coz that's just the kind of company we are 🛌🏾🛌🏾🛌🏾 May fate grace you with unexpected blessings, L.A! Each time you empower black women, it is always reciprocated by The Universe. We're out here hoping for you and you loved ones' safety. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 2, 2021

Lisaaaaa! I wish the technology to hug someone through a computer screen becomes available in the next few months because we will absolutely squeeze you as tight as one would squeeze a lemon while making lemonade! And, gosh, you've been a customer for almost as long as souk + SEPIA has been around. If there was some kind of VIP membership for our company, I've no doubt you'd be one of the select few in that group of people. I hope we continue to keep you satisfied 'coz we love, love, love it when you're happy! If ever you need help with future orders, you already know the email to our award-winning customer service! We hope you and your loved one are doing well, Lisa. Have a pleasant rest of the evening. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia