souk + SEPIAsouk + SEPIA is listed under Malls & Marketplaces in New York, New York.
souk + SEPIA (soukandsepia.com) has 744 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Simone R.
The clothes are nice but the shipping is crazy long and tracking information is not up to date when coming from overseas . The site does say almost 3 weeks for delivery so it’s best not to charge 2 different prices as if there will be faster delivery . One price is sufficient .
Deborah L.
The orders take tooooo long to arrive.
Tovah M.
The Durban looked very pretty online.. Once I received it , It wasn't clear how to wear it. I wish it came with some type of guidance. Otherwise, my overall purchase was ok.
Response from souk + SEPIAOct 16, 2020
HI, please send us an email and we can provide you with instructions on how to tie the durban
Maranda H.
So, I knew this was gonna take a while to get to me, but I didn’t think it would take this long. I ordered a month in advance for a girls trip and some items came in and a couple didn’t make it in time. I wasn’t impressed with the quality of a couple of my pieces and now I’m seeing the price increase and due to the length of delivery I won’t be reordering.
Response from souk + SEPIAOct 16, 2020
Hi Maranda, We appreciate the honest feedback. If you don't like your items, we provide a 30 day return window. You can process your return here: https://soukandsepia.returnscenter.com/
B. J.
The sweater was extremely big for the style I was going for. I attempted to exchange and was informed that I couldn’t; even though I ordered it 15 minutes prior to me making the request to exchange. The item came today and I’m not too happy. But I will still wear it because I was unable to exchange it and it’s an expensive sweater. I spotted a few different pieces that I wanted to add to my collection. But I’ll be weighing out my options beforehand.
Response from souk + SEPIAOct 2, 2020
So sorry about this mix up. We are working on improving our customer service and operations so this does not happen again.
