You only have 7 days to return unworn items!!!! And this is buried in the small print. Don’t bother. Items were way too small and now I’m stuck with them.
Response from souk + SEPIAAug 4, 2022
Hi Maxime,
Thank you for writing about the inconvenience you have experienced. We totally do not wish to leave such an impression on you and we do not want you to experience difficulties.
We can absolutely resolve the problems for you. All we need is your order ID and email address and we'll be able to start helping you. We have sent you a request for such information and only waiting for your response. Wishing to hear back from you again.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
TR
Tiavonda R.
Do Not Buy!!!! Scam!!!!
I purchased an item at the beginning of April. Around the end of April the item still hasn’t shipped. I called the company to cancel my order and asked for a full refund. After speaking with customer gratitude team I was given several excuses as to why I haven’t received a refund. Yhen assured I would receive a refund and I never have! Do NOT BUY!
Response from souk + SEPIAAug 4, 2022
Hi Tiavonda,
Thank you for writing in! We are absolutely sorry for the inconvenience we have caused upon you. In behalf of souk + SEPIA and the entire Gratitude Team, we extend our sincerest apologies.
Luckily, it looks like we have finally processed a refund for your order processed by us. We cannot express our regrets enough for the troubles we have given you. Right now, we are excited to give you a long-term solution called souk SWIFT which offers 2 - 3 business days shipping. The first 8 months of the year 2022 has been rough for all of us, and still it is, but those days are finally over. We hope it isn't too late for second chances because we would really love to give you the experience you truly deserve.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
LO
Lorrie
Fraudulent Company
I ordered 3 items on the 1st of January 2022. It took them till March 2022 to tell me that 1 item on my order was no longer available. From March 2022 to June 2022 they promised me a soon delivery on the remaining 2 items. And then at the end of June 2022 they told me that none of my items were available and they would give me a refund. After another month of waiting on a refund, in July of 2022 I finally had to file a fraud complaint with my credit card company. This company took an order and my money and never sent the items or refunded me in 7 months. I will NEVER order from this company again. Complete frauds!!!
Response from souk + SEPIAAug 4, 2022
Hello, Lorrie! Thank you for speaking up about the challenges you've had to face as a result of the backlogged orders. With covid-19 shutdowns and blockages came troubles with order fulfillment. We never meant to cause so much inconvenience to you. Despite our lackluster start for over half of the year, we are very much excited about the fruits of everyone's efforts. We poured our efforts to fix the issues all these months, our customers exerted efforts to endure and hold on, while it's understandable that some can also be furious and let off steam for the headaches caused.
As a long-term solution for the delays, we bring you "Souk SWIFT." It's our very own version of Amazon Prime which offers 2 - 3 days shipping time. The payment gateway issues we've also encountered have been sorted out, meaning we can now refund your monies like we used to. We sincerely hope this urges you to give us another try. When you're ready, we have a sitewide 20% off discount with the code YONCE20.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
ST
Sheryl T.
Cheap Poorly made and sewn items
Cheap Poorly made and sewn items. One of my dresses came without a belt loop. Ordered an xl fits like a medium and they didn’t send the earrings I ordered. Emailed them about it response was an apology and agreed to ship. I got nothing. Mine waisted and I’ll never order again. I think this is an low key Asian sweatshop company that tries to mimic high end dresses and misses the mark. Will never order from this company again.
Response from souk + SEPIAAug 4, 2022
Hi Sheryl,
Thank you for writing your sentiments down. You know, that really helps with pinpointing which problems are becoming prevalent in our operations.
Need not worry, as we can process a refund for your orders or an exchange if you the item is still in stock or exchange it for something else. Trust me when we say, we understand your frustrations. We can start helping once we got your order ID and email address. This is to make sure we get it right. Looking forward to hearing back from you, Sheryl! May you enjoy the rest of your day!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
SM
Sabrina M.
No Item or Refund
I’m so disappointed. I preordered an item in February. Reached out in March - June and received so many conflicting stories of being refunded and then being asked for my PayPal and then nothing else. This became horrible customer service. I will not be shopping with this brand again.
Response from souk + SEPIAAug 3, 2022
Hi, Sabrina! We did not mean to make you feel this kind of inconvenience. Admittedly, we are at fault for taking time to find a proper workaround for the problem. The payment gateway issues also have been a thorn on our side which left us with the option to refund via PayPal only. Luckily, you did have an account with PayPal so we were able to refund your money. We cannot say sorry enough for the hassle we've caused. Thank you for sharing your thoughts here and we wish you luck in your endeavors.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
MO
Mo
Do not do it
Do not do it. Don’t order. I don’t care how slick their emails are ( I really feel for the poor soul who has a job of responding to angry emails but I suspect it’s probably the owners)
March 2022 ordered
June 2022 followed up 3-4 times
July 2022 offered 25% on future purchase (lol as if). Declined it.
July 2022 disputed with my cc (which I should have done way earlier tbh).
July 2022 receive an email about how they were going to refund me but now they can’t since I involved the bank? Lol
Wth kind of a company is this?
Fraud.
Response from souk + SEPIAAug 2, 2022
Hi, Mo! Your opinions do matter for us and it pains us to know how you have had to endure such a horrible experience. We are aware of our shortcomings, but we are for sure, a company who cares and values their customers. With that, we understand the frustrations you carry, and extend our sincerest apologies for causing you trouble.
We do not fully know the truth unless we have your order ID and go over your back and fourth with our representative/s, but we believe the initial refund request you've submitted can't be possible due to a payment gateway issue we have been having before. Understanding that as a real pain for our customers, we have found a countermeasure in the form of bank transfer. If we can acquire your bank details, we can directly transfer you the money instead of the past solution which involves PayPal refunds.
We hope we can hear from you soon and get your order ID so we can reach you. We are praying for your wellness and safety.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
TL
Tiffany L.
Refund not received
I placed an order March 12, 2022, May 11th they said another 6 weeks was needed. I requested a refund. July 11th and I still haven't received my refund.
Response from souk + SEPIAJul 28, 2022
Hello Tiffany,
We're completely and extremely sorry for the inconvenience we have caused you. We would really like to help you resolve this so you'd get your money back in no time. We will need to procure your email address and order number at the same time to help us be accurate in terms of which order to refund.
We hope this helps! Please don't hesitate to write us back! Wishing you a pleasant one ahead!
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
EJ
Elizabeth J.
I would give them negative stars if…
I would give them negative stars if possible I was very optimistic about my purchase and hoping it would be great because I do really like the look of a lot of items on their site. However, after waiting beyond the maximum quotes time for shipment, my order still had not even been produced. I continued to wait for my order and then began requesting a refund. The refund was finally approved June 3rd. Here we are over month later with no refund. The latest excuse is that it needs to be refunded via PayPal rather than the original payment method. I provided PayPal information immediately and still no refund. The company is an absolute scam.
Response from souk + SEPIAJul 27, 2022
Hi Elizabeth,
Believe us when we say it breaks our hearts that we've caused a great deal of distress on you. On multiple times, we have disappointed you and that honestly something we frown upon for happening.
But finally, your sorrows have come to an end for when we checked your refund status, it shows we have successfully transferred the funds as promised. It may have taken a long time due, but finally you have your hard-earned dough back.
We appreciate the patience and poise you have graced us with. Addressing the issue of us being a scam company, we cannot blame you for thinking so. Despite how events have turned out, we will use this experience as a lesson to do better moving forward. Doing that won't just happen overnight and we understand the work we need to put in to actually make it happen.
We wish you brighter tomorrows!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
