souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJan 23, 2021

Hiya, Joshalyn! Thanks for your review. We're thrilled to bits to hear that you find our pieces on point. We're really grateful to you for that. :) We'd love to hear more about your experience with the sizing issue you came across so that we can use your valuable feedback to deliver the most accurate sizing for our customers and even better product descriptions next time. If it's not too much to ask please email us at [email protected] with any further comments or suggestions you wish to share. Also, the next time you feel like trying out our products again and want to make sure if a certain piece fits your body type, we suggest you visit our IG account @soukandsepia, to see the many women in all shapes and sizes featured in your account, wearing and flexing our pieces - just so you'd have a good grasp and be able to tell which of our products may fit your body type just right. ;) Hope you'll give us another shot one day soon! :) Thank you again, Joshalyn! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 18, 2020

Hullo! Thanks so much for taking the time to write this review. We're really glad that you gave us a shot and appreciate you for it a lot. However, we're terribly sorry to hear that you didn't get it sooner. This is surely not what we'd like to hold ourselves to when it comes to our delivery period. We're constantly reaching out to our partner couriers to share feedback on their shipping time frame to constantly see what we can do to shorten it. Your business means a lot to us, so if you'll have additional feedback, please don't hesitate to get in touch with us thru [email protected]. Again, thank you and our sincerest apologies. —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIADec 21, 2020

Hello Hillery - Thanks for sharing your thoughts about us here. Just to clarify the confusion about souk+SEPIA. Yes, we are a US company based out of Newark, NJ. We too are a member of Ujuu Media - a platform for black-women-owned consumer business and a brand studio for black and brown consumers. And yes, our products may come from some parts in Asia and China is one of these countries. This is because we are a marketplace of gently and lovingly curated fashionable products from around the world. Our partner merchants and artisans are not just in Asia but are also located in some parts in Europe and even the US. We ship directly from our satellite warehouses where our partners are from. Should you want to learn more about what our business is all about, here's the link to our About Us page: https://soukandsepia.com/pages/about-us And should you want to dig in deeper to hows of us, we have an FAQs page where you could also read about our shipping and other things besides: https://soukandsepia.com/a/faqs On the other hand, should you want to see and hear more feedbacks about us outside TrustPilot, please visit our IG page and Reviews page on our website so you'd get a much more balanced and fair review of souk+SEPIA. IG: @soukandsepia Reviews Page: https://soukandsepia.com/pages/reviews We hope this helps! Should you have any further questions about us, please feel free to give us a holler at [email protected]. Looking forward to seeing you in the future! 🙏❤️😊 —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIADec 21, 2020

Hello Krystina! Thanks for sharing your feedback and taking the time to post it here. We're really sorry that your experience wasn't quite an amazing one. At souk+SEPIA, we strive to provide the best experience we can for our customers. We take our customer's feedback very seriously. We'd like to understand the issue you've had. If it's not too much to ask could you send us more information about the issue and email us your order number? You can best reach us at [email protected]. We'd love to make things right if you could give us the chance. Thanks so much for leaving us your review! We appreciate it big time! 🙏 —Customer Gratitude Team, souk+SEPIA