souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJun 2, 2021

Hi Lyssa, Thank you for opening up your thoughts about the shipping time. We have said this and will say it again: We only have appreciation for individuals who go out of their way and leave us their feedback. Lucky for us, we have always been blessed with customers who aren't shy to express their feelings. We are pleased that you love our stuff and hope you get yours as soon as possible. Please don't hesitate to write us back should you have further questions or concerns. Wishing you a lovely rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 1, 2021

First of all, let us just say that we're deeply regretful for the two times you have had a case of untimely order fulfillment. The three stars you have left us for this review is honestly a generous rating for the type of experience you have had to go through twice. Being an online marketplace for curated items, there is a chance your items can ship from overseas, particularly from the United Kingdom, Tibet, Thailand, China and Nigeria. We are sincerely extend our apologies for any misconceptions caused. We have been dealing with the occasional delays by hiring a new consultant who will help us cut the processing updates. We are still quite far from our target, but we are getting better day by day. We have requested for additional information such as your order number and email address so that we can take a closer look at your account and offer the proper compensations for you. We will be keeping an eye out for your response! Wishing you a lovely rest of the day! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 6, 2021

Hello AJ, You have our appreciation for the review you have left us. It is but a shame that we could not give you a 5-star experience because of the shipping time. We understand the weight of the situation and how it affects your perception of the company. For this reason, we sincerely apologize. Right now, we are working on some improvements on shipping and handling time, but this is to be announced soon. To have your full support would be a one of the things we'll definitely look forward to and we would do anything to have it as we understand your value. We have sent you an email to further discuss our offers of compensation. We hope you have the time to check it out as it will be worth your time, I promise. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 26, 2021

Dear Nikki, Thank you for leaving us a fair review. It's good to see fairness isn't dead yet. Before anything further, let me just say that I truly understand how frustrating it feels when you are compelled to wait for an order. It looks like there aren't any problems, though, as your order has already been picked up by USPS's shipping partner as of the 25th of April. We have sent you an email confirmation containing said tracking link. We feel terrible for making you feel this way. We want to be able to give you a much better memory with us. Apart from the shipping confirmation email, we have sent another one containing a gift code for $50.00 USD. I hope this helps! Please don't hesitate to write us back if there's something else you think we can help you with. I hope you have a pleasant rest of the evening. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 10, 2021

Greetings, Shanequa! Before we dig deeper into the matter, let me just say that we are so sorry to hear about the delays you've experienced with the couriers. We absolutely are looking into ways to improve shipping times to provide our customers impeccable overall service. With the help of our consultant, we are hoping to cut dramatically cut down our shipping times as we have been fully aware of the business we're losing due to some shipping delay issues. We are all about fixing things up when they're not ideal for our customers. Our happiness depends on whether you are pleased with us as well and we do appreciate your feedback as this will surely contribute to souk + SEPIA's continued metamorphosis towards into the company you all deserve. As per your recent order, we will be emailing you regarding the the concern. Kindly check your inbox. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 6, 2021

We can't wait to receive that extra star for when you finally receive your orders, Leotha! It gives us comfort knowing that you find ordering in our site pretty easy. We intended it to be as easy as possible for everyone to browse through our website for a smoother online shopping experience and we 're so glad we got a positive review about this from you! Should you have any questions or concerns that need attention, please don't hesitate to email us at [email protected] and a Customer Gratitude personnel shall assist you further! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 6, 2021

As a customer, I believe leaving an honest review such as this is one of the best things you can do for a young company like us, and you have our sincerest gratitude for that, Nicole! We think that it is really fair of you to share your experience here with everyone. We understand the frustration the shipping can give our customers, but due to COVID-19 restrictions, some of our partner couriers are experiencing challenges in fulfillment with limited workforce running their facilities. During these trying times, our couriers are doing their best to send the items in a timely manner and surely, our CEO is in the looks to improve our shipping times as we have had quite a number of concerns regarding the delivery times. We're truly sorry for any inconvenience caused by this incident. It would be a pleasure for us to see what we can do to help make the experience a little better at least. You can email our Customer Gratitude Team at the email address provided below. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 6, 2021

It is our utmost pleasure to be on the receiving end of this review of yours, Niki! Thank you for letting everyone know that we are a real company with real customers! Although it is quite regrettable that you didn't receive the type of material you're expecting and had to send some items back, we are happy that you find our returns process smooth. It's good to hear from a customer that they find our returns process easy. This is how we know that our system is working the way we want it to. Thank you for giving us the benefit of the doubt. We shall make the most out of this chance and look forward to seeing you again in our shop! If you need any additional help, you can reach us at [email protected]. We hope the rest of the day goes well for you! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia