souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAOct 13, 2022

Hello Cathy, Thank you for openly expressing your concerns here in Trustpilot. Thank you for trying to like the company despite the troubles you've faced. In behalf of everyone who is a part of Souk + SEPIA, we want to send our deepest apologies. When orders received do not match what was actually in the order, we always make it a point to replace or refund them depending on the customer's preference. So we will be sending you a follow-up email to ask which path you prefer and we shall see how we should proceed to assist you. Looking forward to resolving this with you. With Graitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAOct 13, 2022

Greetings, Ciarra! Sincerest apologies for the troubles and inconvenience you've went through. Sure, there's always the possibility of our product being defective, but we can also factor in how the purse was stored as sunlight is a known arch-nemesis of leather material. We also would like to apologize for the misconception about us not being a Black-owned business. We are a 100% Black woman owned business. Souk + SEPIA also happens to be an online marketplace for merchants across the globe which means some of our pieces are sourced from countries in Asia. We also have this information in our FAQs. Above all things, we wouldn't be at peace knowing you still have a broken bag there. We have requested your order ID and email address for verification purposes. Once we have these, we will sort everything out from there. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAOct 7, 2022

Hello Nana, Thank you for writing in! It breaks our hearts to know how much suffering you had went through with the delayed shipping. Such an issue is surely frowned upon and we understand how much trust is lost when things like this happen. For your troubles, we sincerely apologize. It never sits well with us seeing our customers suffer when all we want for them is a great overall experience. Not to worry, though, as we have found that a full refund has been processed for you on September 18th, just five days after this review was posted. We do hope all is well with you now and that someday you can give us a chance to redeem ourselves. The delay was caused by an inventory shortage that went unnoticed by our team. Good thing is, we have fixed it and have our inventory updated. That would be all for now and we sincerely wish you a pleasant weekend! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia