Lee
My order took two months to get to me
My order took two months to get to me. My hat was not in a box and horribly misshaped. I want a refund it really should be free. I paid for the fastest shipment. I want to buy again but I can’t take the risk unless this is made right. Especially sending a hat in postage that is so easy to be crushed. Makes me feel like you really don’t care about your clothing items or the customer. This was my first purchase and I am so disappointed. I had to track down a person on Instagram just to be led in the right direction to fond out how to track my package only to be disappointed. I regret my purchase. What can you do to make this right?
Response from souk + SEPIAJan 23, 2021
Hello Lee. We always hate it when that happens. We know how awfully frustrating we must've made you feel. We're mortified and we feel gutted that the packaging of your hats was not handled well by our partner merchant's fulfillment team - it's on us. As your case wasn't the first reported one about the hats - we've recently called the attention of our partner merchant on this and revisited their packaging quality assurance process flow. We did find loopholes on it but t's all sorted out as we've sat down with them (virtually, that is) to correct it to ensure that there wouldn't be any more precedents of what happened. At this point, we're now keeping an eye on our partner merchant's delivery of the hats not only to make sure that they'll consistently implement the agreed-upon new process but also to make sure to red flag them should they fail to do so. Thank you so much for bringing this matter to our attention, Lee. Your feedback is important to us. We're so sorry for the less than 5-star experience with our marketplace. Should this raise any further insights and feedbacks please feel free to contact us at [email protected]. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia