Dont order from this site. They are out of the USA & my jacket was missized and to send back I would have to pay for shipping and they would have to decide if I get my money back. $100 wasted!!!
Response from souk + SEPIAFeb 18, 2021
Hello, Tammy! Thank you for leaving us a review that is true to your sentiments. We are sincerely sorry to hear that you had to be on the receiving end of the outcome. Worry not, as we are looking to solve this issue with you.
To clarify, souk+SEPIA is a marketplace of gently and lovingly curated boutique items, and we are based in Newark, New Jersey.
Once again, we apologize for the inconvenience this has brought upon you. Usually when this happens, we offer you a free return via our Returns Center.
If you like, you may visit our Newark office. A Customer Care Specialist will email you shortly with our office hours included.
Rest assured, we will do everything in our power to resolve this issue and turn the experience around.
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
TA
Tashauna A.
Ordered twice neither item ever…
Ordered twice neither item ever arrived. Had to beg for a refund.
Response from souk + SEPIAFeb 18, 2021
Hello, Tashauna. Thank you for writing about your experience here. We appreciate every review from our dear customers and hold each and every one with high regard.
First of all, we sincerely apologize for any inconvenience caused. We, as a customer-friendly company, do not take this lightly. We dedicate each day to improve our services for all of our customers and we have come a long way since.
Reducing shipping and wait time is one of the challenging aspects of running a marketplace online, so we recently hired a consultant to help us improve our shipping methods and process to avoid these kinds of problems in the future. Please take a look at the email we've sent you to contact our customer experience office directly. We're happy to discuss additional details to resolve this matter with you.
If you ever decide to give us a chance despite starting off the wrong foot, we can provide you a 35% discount on your next order.
I hope we can win you back again as a customer. Thank you for taking the time to read our response.
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
FQ
Fashion Q.
Poor quality
Poor quality. I don’t know where they got pictures from.
Response from souk + SEPIAFeb 18, 2021
Hello, Toni! Thanks for leaving us a review! We immensely appreciate the good and the bad reviews as both are all part of a company's growth.
Before we begin, sincerely, we apologize for the quality wasn't as anticipated or pictured. Truth is, we do hire professional photographers for the photos we post in our site and although our pictures have undergone some minor improvements, this does not mean that we are aiming to earn customers through deceit.
This goes against what we believe in as a company and like our photos on site, we would love to make things look better for you. One of our Customer Gratitude Specialists will reach out to you shortly. Please check your email's inbox to see our follow-up.
I hope you can give us a chance to make things right for you. We are looking forward into turning your experience into a good one.
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
TS
Tiara S.
Merchandise took forever to arrive and…
Merchandise took forever to arrive and quality is horrible button fell off my jacket the first time I tried it on.
Response from souk + SEPIAMar 5, 2021
We, as a whole company, sends our sincerest apologies to you, Tiara. This kind of trouble isn't something we want for you to experience with us.
Before we send out our customers' orders, we make sure our products undergo intensive quality control measures, but some factors like manufacturing defects are outside of our control at times yet we try to minimize these things.
Usually, when such cases occur, we would offer you a free return and replacement. The offer still stands if we see that item is still available. We can also offer you store credits equal to the amount of the item plus a little extra for the trouble. If you wish to discuss further, we have sent you an email just now where we can communicate.
We hope to hear back from you. Please give us a chance to make things right for you.
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
LR
Lo R.
Standard month + long shipping
A completely misleading advertising campaign! Their IG page claims to be founded in NJ yet they take weeks to ship out of china. I should have known by their minimal comments on pages such as Facebook and IG. If in fact they are black owned they are outsourcing via China production and misleading consumers who are presuming their products are being shipped locally. Expect to receive your item in 1-2 months.
Update*** I was granted a refund. The only positive is that it was granted immediately upon request. I never write bad reviews but this was the first crazy experience I’ve ever had with a company. The triggering point for me is they clearly invest in ads because for about 6 months between fb snd IG their store was In both of my feeds at each log in with recommendations. In my opinion they should shut this site down and reconfigure how to better serve their costumers.
Additional update! This company deleted the honest feedback reviews I submitted on their page and tried to challenge the review I left on this website. I stand corrected that this company is black owned and for that I leave even feeling more disappointed regarding your practices. Future consumers proceed with caution. I only wish I visited this site before making my purchase.
Response from souk + SEPIAFeb 7, 2021
Hello there Lo! We're sorry that our service did not satisfy your expectations. We always aim to deliver a great experience and we're quite gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We'll use this feedback to make us better and ensure everyone gets the great service everyone deserves.
We're sorry about the confusion about our company not being black-owned. We'd like the opportunity to give you some clarity on that misconception. souk+SEPIA is 100% black-owned - for your reference - please visit our CEO's website (https://www.kneela.love/). Also, you're right, some of the merchandise from our marketplace is from China. This is because souk+SEPIA is a marketplace of gently and lovingly curated fashionable products. We work with merchants and artisans from Asia, Europe, and the US and we ship directly where they're from.
We'd like to take this chance to also apologize for the holdup in the delivery of your package. We're continually working hard and closely with our partner couriers (USPS, DHL, CNE, FedEx, and UPS) to mitigate any factors affecting shipping during the pandemic where people are relying heavily on online purchases. Reducing shipping and wait time is one of the challenging aspects of running a marketplace online, so we actually just recently hired a consultant to help us improve on this area.
We're sorry too for seeing our ads all over your IG and FB feeds. Here's a quick and very helpful How-to article about blocking Facebook and Instagram ads from showing on your feeds: https://www.wired.co.uk/article/how-to-block-ad-tracking-facebook-instagram-twitter-google
We hope this cleared things up for you. Please feel free to get in touch with our Customer Gratitude Team at [email protected] should this raise any further concerns or issues. 🙏
—The souk+SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
SU
Sunshiney
I really wanted to love this...
I really wanted to love this.... I had to send back two sweatshirts because the color difference from the website vs. real life was so severe. I finally settled on maroon which worked. Unfortunately, after one wash (inside-out, cold water, no dryer)... the design paint has started to peel off and looks terrible. For what I paid, this should not be the case. Very disappointed.
LO
LoveToShop
Shipping takes weeks after promised date. Clothing not true to size (too small).
Clothes were small & Shipping was inaccurate.
Looking at their site it says there boutique is in New Jersey however, once I received shipping information it said it was coming from China which automatically let me know it was gonna take long. Trying to track my package was stressful because the site was in a foreign language & the tracking information was inaccurate. It took WEEKS to receive my package after the promised date. It even got so aggravating that after weeks of waiting it finally said it was in my state, then a week later it tracked backwards to another state. Once finally receiving my package the items were not true to size. The XL fit like a Medium. The earring backs slid off the earrings. The sleeves were super tight. I am very dissatisfied that after waiting so long for my package the clothing was not the great quality the prices made me perceive it to be. Currently processing a return. I love the idea of their clothing. Hopefully business will improve for them. I wish them the best.
KR
Krista
Shipping nightmare
I had ordered two outfits from
This boutique several weeks ago. I understand that holiday shopping times can just be a nightmare. However, my issue is that the garments are being shipped directly from China. The problem is that the tracking number was almost non existent because of the international site. When I did find the site it was in mandarin and could not find my shopping order number. So I’m here out almost $200.00 for something I can’t even track.
It appears that this boutique ships directly from the warehouse. One garment I purchased was $80.00. If the wholesale cost was $15.00 that means the profit was $65.00. If I knew this I would have ordered direct from the warehouse and saved the $65.00. The inconvenience and inconsistency of the shipping was not with the $200.00 I spent on my entire order. The items are cute and look incredible online, however the inconvenience on not being able to track an order that costs so much is not worth it to me. I won’t be ordering from here again based off of the shipping process.
Edit to add. My items came, And they were cheaply made. The one blouse I got, the buttons popped off within hours after wearing. Thankfully I had a dress on underneath as to not bare my whole body.
I recommend reverse image searching their clothing and ordering wholesale and saving money.
