souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAApr 1, 2021

Apologies for any potential inconvenience this may cause, Krystal! We want to assure you that we only aim to satisfy our customers in every turn and I'm sorry if you had to be in this kind of position. Fret not, as I have requested our Customer Gratitude Team to take care of the issue. Please expect an email from us within a few minutes from the time this reply is posted. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 1, 2021

Hello, there! Please accept our apologies for the trouble this may have inflicted upon you. I get where you're coming from and I would like to make things better for you. Before that, let me just clarify that our company is 100% black-owned. We are located in Newark, NJ but we have partnered with various reputable global merchants and are also working with artisans around the globe. They`re particularly in the US, UK, Thailand, Tibet, China, and India to name a few and we ship directly from our warehouses where they're located. We are sorry if ever you, in any way, feel misled. Such a thing isn't how we want to treat you. Not to worry, we will be sending you a follow-up email where you can get to communicate with a Customer Gratitude team member who will help you with your concern. To good days ahead! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 2, 2021

I hope you're having a pleasant evening, Cassie. From the bottom of our hearts, we would like to thank you for putting in a review. We totally appreciate people who take the time to put in a review even though they can choose not to. We like hearing from our customers. These reviews are a key component for the betterment of our overall service and there are some things we would need to clarify with you so both sides can understand each other better. I have bumped our Customer Gratitude Team to reach out to you and assist you with anything you need help with. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 3, 2021

We take full responsibility for any trouble caused, Erica. We truly would like to turn the situation around. We would like to know how we could help you. One of our Customer Gratitude team members has sent you an email where you can reply about your issue. We are looking forward to hearing back from you soon. Know that we will do our best to provide you with the most ideal solution. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 2, 2021

Hello, KDash! We would like to thank you for putting this to our attention. At the same time, we genuinely feel sorry for any trouble this may cause. There is nothing we want more than to have this case resolved in an optimal manner. Since we do not have your information here, we have sent a request which you can reply to with your order number and email address at least. From there, we will be discussing more about the order and we will surely find a way to absolutely fix this. We are looking forward to hearing back from you again soon. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 2, 2021

Thank you for dropping by and leaving us a review, Nina! If you do find souk + SEPIA as a pseudo company, then we would like to extend our sincerest apologies for giving you this impression. If you find it in your heart to give us a chance to fix things, we would gladly seize the opportunity to do so. We are hoping to hear back from you so we can get started on correcting things up for you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAFeb 10, 2021

Hello there! We're so sorry to hear about what happened to your order. There are really shipping and delivery issues that are beyond our control. However, our partner couriers (DHL, USPS, FedEx, CNE, and UPS) are working closely with us to help us make sure that orders reach everyone's doorsteps. To give you an idea of the steps you might need to make with regards to your lost item, complaints alleging mail tampering or theft by non-employees fall under the exclusive jurisdiction of the United States Postal Inspection Service®. Therefore, we recommend that you report the issue of your lost package to USPS for their review. An Inspection Service representative will contact you if further investigation is warranted. We'd really like the opportunity to help you further with your lost item, if you're a-ok with it, please get in touch with us through the Customer Experience email address at [email protected]. We'd be more than happy to help. Thanks so much for your review and for bringing up this matter here. We're looking forward to helping you resolve the issue. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia