Mellony M.
I am very disheartened!
I am very disheartened to see so much advertisement and so many amazing things and I have been waiting on my order for more than two weeks now. I did not read the review until I realized that I have not heard anything from them since I placed my order. One would think that they might slow down and focus more on getting orders out in a timely manner rather than invest in so much advertisement. I am also bothered at the very vague email that was sent when I inquired about my order. I definitely would like my hard earned money back. 04/21 THIS IS STILL UNACCEPTABLE it has been more than two weeks. I keep getting these generic emails. I have demanded and requested a refund and still nothing!!! Oh I will not stop writing reviews. This is ridiculous!
Response from souk + SEPIAApr 20, 2021
Hello, Mellony! It is but a shame that we are met under these circumstances. We do not wish to make any of our clients feel this way at all and we're absolutely sorry for being the cause of this. We had investigated the case and have made sure to guide the representative who was able to handle your query on what things they could have done better. We solemnly admit the lack of attention you had been given in the scenario and would really love to have this fixed with you. We have informed our Order Fulfillment Team of the delayed shipping updates for the tracking of your parcel. Please know that there are some cases where items have already shipped out though the tracking number hasn't been procured yet. Part of the possible reasons could be the COVID-19 guidelines for different cities and states. While our couriers are working hard trying to get packages shipped in a timely manner, it remains a fact that they do not have their full manpower capacity maxed out as is required of them to help prevent the spread of the virus. We understand money doesn't come easy for anyone these days, so we truly want to help you get your refund once we have determined the status of your order. It will only take a matter of 24 to 48 hours. As soon as we receive word about the status of your order, we shall contact you right away. We do have your email address and will, without a string of doubt, contact you as soon as possible. I hope this helps for now. We hope you have a pleasant day in spite of these unforeseen events. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia