souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 18, 2021

It's a shame that we had to connect under such circumstances, Stacey. We feel rather down that we couldn't give you the best possible first-time experience with us. We absolutely did not mean for things to head to this direction. We're willing to correct our mistakes and give back the good experience that you are owed. This has clearly been a mishandling by our partner artisan and you can rest assured we will deal with them accordingly. Further investigation will be done to learn how the dress was made wrong. We have prepared a set of solutions made with your happiness in mind. Please check your email's inbox as we will be emailing you shortly after this response is sent. We look forward to bringing a smile to your face and to earn your support once more. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 18, 2021

Hi Quantina, We appreciate your bringing this to our attention. We absolutely understand your frustration with how things are going so far. Having a less than impressive experience was not part of what we want for a dear customer such as you. We value each and every one of you and would do anything to get earn your respect and support. We have investigated further on the matter and we find that your order has shipped. Due to the nature of the information, we have emailed you with further solutions to compensate for the trouble we have caused. I hope you find the time to respond to us. See you there! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 17, 2021

Hi Trina, We receive each customer feedback with utmost care and sense of duty. We greatly appreciate statements left for us by our customers for public view as it can help us promote our brand. Disappointing you was not part of our plans 'cause we only want the best possible experience for you. Upon checking the tracking number of your item, I see that it's already bound to arrive within today. Simply check your email as we have sent you a tracking link showing its expected delivery time. We're absolutely sorry for spoiling your event, but we really didn't mean to cause this trouble for you. We still want to correct it and give you good moments to remember. In the email, you will find solutions and special privileges in the hopes of redeeming ourselves and earning your support back. We are doing our best to be the best black-led business for our brothers and sisters, but sometimes it comes with a great deal of challenges. You guys don't have to pay for it, but we will make sure to make up when we screw up. We're definitely looking forward to getting in touch with you through the email. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 14, 2021

Dear Lynn, The amount of value we hold for our clients, whom we owe our success so much, is immeasurable and we're absolutely feeling sorry that your experience has been short of satisfactory so far. I can fully understand and empathize with those feelings as I too, have experienced a sorrow of the same sort. We acknowledge that we may have been opaque with our shipping details per visibility, but the information is available in the FAQs page of our website https://soukandsepia.com/a/faqs. Perhaps we must design our website to make it more seeable. We truly are sorry for the inconvenience. Despite all of this, we still mean to do good by you and keep you because our shipping isn't always like this. 🥺 When you're ready to give us a chance and when your order finally arrives, we have discount codes and store credits for you to spend. Kindly check your email's inbox to find the email containing the codes. In the email, we will further discuss the steps to redeem these codes. Hoping your day goes well. Please keep yourself safe. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 13, 2021

Hello, monikki! Thanks for bringing that to our attention. We didn't mean for this to happen to you. The only thing we care for is your satisfaction. I hope you can change your mind about the review as we are willing to compensate for your troubles. Please let us know what your email address is so we can get in touch with you. We're itching to help you out of this situation. We've requested these information via Trustpilot. I look forward to hearing back from you soon. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 12, 2021

Hello, Mauro! Before anything further, we would like to extend our sincerest apologies for the terrible first-time experience you've had with us. I do understand how stressful this can be as I am no stranger to issues in buying stuff online. Please know that we only want nothing but the best for you. It pains us to know that you have experienced this kind of inconvenience with us. We'll do everything we can to make the experience a lot better. An email has been sent to you which contains a set of solutions we have prepared just for you. I know we have wasted your time and resources so far, but I hope you can find the time to read the solutions proposed. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 11, 2021

Hello there, ma'am. Your sentiments are much appreciated and welcomed be it a 5-star review or just 1, but we truly regret we couldn't give you the best possible experience with your order. Yes, we do not deny the fact that some of our items come from and are produced in China as we do have some partner merchants on that side of the globe. However, not everything we sell comes from China. We also got partners in the United States, United Kingdom and Lagos in Nigeria. Souk and Sepia has never been a Chinese company. In fact we have been featured in The Muse as one of the 23 Black-Owned and Black-Led Businesses We Love on The Muse https://www.themuse.com/advice/black-owned-led-businesses Our profile on The Muse: https://www.themuse.com/profiles/souksepia#jobs We would like to sincerely apologize for any misconceptions caused, and because you haven't been satisfied with the items, we can offer you a free return and a refund, no questions asked. All we need is the order number, name of the items you wish to return and the email address associated with your souk + SEPIA account for added verification. We have sent a request for these information here in Trustpilot. We are serious in turning this experience around for you. Once you have provided these information, additional compensations and privileges shall be granted to you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 10, 2021

Hi there! Thank you for leaving us your review here. We would like to know the reason behind this comment of yours, though. Once we have learned the source of this sentiment, we should be able to handle your concern appropriately. Souk + SEPIA is a 100% legitimate company and our customers are real. You may check the verified order numbers attached with the reviews. I hope this helps clarify. If you have any concerns or questions for us, you may reach us at [email protected]. Hoping you and I can communicate and understand each other better. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia