Wish I could give no stats. Very dissatisfied with the shipping. Ordered earrings to test company before placing a larger order( pieces are really cute) but had a bad feeling about this company. I was right. Souk Sepia are scammers.
Response from souk + SEPIAJul 1, 2021
Hello, Virgo! As we always say, all kinds of feedback is appreciated as it presents an opportunity for both sides to understand each other better. We are absolutely sorry for the shipping troubles you've experienced. We are always willing to make amends for things that need mending.
We're 100% a legitimate company, black-owned and led. We've been featured in The Muse and we have a profile with them which you can check out through this link here - https://www.themuse.com/profiles/souksepia#jobs
I understand the kind frustration that's built up on you, so I do not blame you for feeling this way. I would like to see what better things I can do for you instead, to make the overall experience a little better.
We'll be needing your order number at least to verify your purchase and we'll go from there. We have requested for this piece of information via Trustpilot. We are definitely looking forward to hearing from you again.
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
OA
Olu A.
Shipping Sucks
Ordered an item 15 days ago and it still hasn’t arrived even though tracking stated June 24th delivery. Waste of time and I won’t be surprised if it’s waste of money too. Def not shopping here again.
Received order on the 30th of June. Dress is not as full/flowy as pictured and easily mistaken to be a softer fabric than received. Doesn’t fit; as Large is more like an American medium. Not too disappointed though, Just confirming what I already knew- a lost cause. Order number 61945.
Response from souk + SEPIAJun 29, 2021
Hello, Olu! Thank you for writing about your souk + SEPIA experience here. We absolutely feel sorry for what you had to go through with this specific order. I can say with full confidence and sincerity that we do not think this is an experience you deserve. We'd be more than willing to turn things around if we can get your order number. Using your order number, we will be able to retrieve the status of the package.
We tried to look up your listed name in the system, but nothing seems to appear under "Olu Agboola." Your participation in this will be much appreciated! Looking forward to hearing back from you again soon!
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
KB
Kim B.
DO NOT DO BUSINESS WITH THEM!!!
DO NOT DO BUSINESS WITH THEM!!!! If I could give zero stars I would. I ordered a pair of earrings. When they arrived both posts were completely bent flat. I reached out to the company requesting a return. They approved the return but expect me to pay for return shipping after they sent me a damaged product. Some woman named Gladys responded but has suddenly fall off the face of the earth. Shop somewhere else. They are garbage.
Response from souk + SEPIAJun 29, 2021
Hi Kim,
Thank you for letting us know about the experience you had with our representative. I can list down the things we did wrong, but it would seem wiser to pour our energy into turning the experience around for you.
We would like to sincerely apologize for the hassle that has come with the damaged earrings you had received from us. Seeing what you had to go through is absolutely not the kind of memory we want to leave with you.
To make communication smoother and easier for the both of us, we have sent you an email which contains a set of solutions we have prepared in hopes of making things right.
We are in high hopes of giving you a much better outcome this time. You may reach back to us via replying to the email we'll be sending you shortly.
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
TH
Tameka H.
As of today
As of today, my friend and I haven’t received our items. The goal was to wear the items purchased to a brunch but it’s clear we may not get what we purchased in time.
Response from souk + SEPIAJun 14, 2021
Hello, Tameka! Thank you for writing in and letting us know about your situation. First up, we would like to sincerely apologize for the inconvenience this has caused you. Souk + SEPIA only wishes the best experience for their customers and we're feeling regretful that we came short of this on your first order with us.
Our order processing normally takes 3 to 10 business days while shipping takes about the same amount of time.
Not to worry, it looks like your order is expected to arrive today according to the tracking link we have for it, which we will be sending in a follow-up email, by the way. Please do look out for the email we will be sending you in a few moments after we send you this response.
We're looking forward to hearing from you again soon! We hope you have yourself a lovely rest of the evening!
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
DB
D B.
I normally don't give reviews
I normally don't give reviews, good or bad but I'm spitting fire right now!! This mess is ridiculous. Greatly disappointed. Waited all this time and paid all that money for bull crap! This company is definitely fake as a lot of people here are indicating. They are using the term black owned and faces of black and brown people as a front. My item took nearly a month to arrive and tracking was very inaccurate. How can the item be scanned received in two different states within minutes of each other??? Then sat in the state it was to be shipped from for 4 days! If I would have known it was going to take nearly a month to receive, I would have considered something else. I needed the item for an event and ended up canceling when I realized my order was not going to arrive as expected. Well.....if I had known the item was going to be 4 times smaller than what I ordered!!! Wow! These are China sizes for sure. And for the price of what is suppose to be for a dress, the quality is poor, thrown together, crappie! I really thought I finally found a great place to shop with quality, up-to-date, trendy, fun and reasonably priced items. But I was deceived. This company's marketing is harressing. They know that the majority people that don't catch on to them and mistakenly shop with them will likely not seek to return the item and request a refund. So they are making a killing off luring you in thinking you are 1. Supporting a black owned and operated business, 2.Thinking you will receive a item you paid for as described. 3. And believing their lying azz marketing about unique items sourced from particular parts of the world. Man I hate I fell for that crap! Royally disappointed. It's not worth it and I want a refund. I can't get one side of my body in this craziness. I'm a size large based on this company's scale, this dress is an extra small. And it doesn't fit like a dress. Not even a mini dress. More like a top. What? They were sewing for a barbie doll or something? xxxxxxxxx
Response from souk + SEPIAJun 14, 2021
Dear D Brown,
Thank you for bringing this case to our attention. We just want to let you know that we're terribly sorry for the impression we had given you this time. We never want this kind of experience for any of our customers. You can rest assured we will be investigating the whole case with diligence. We'd like to clarify that we are a 100% legitimate Black-owned business and we stand alongside the Black community as we are the Black community. You may check our founder's website at https://www.kneela.love/.
As further proof of our legitimacy as a company, we have been featured in The Muse as one of their 23 favorite black-owned and led businesses. https://www.themuse.com/advice/black-owned-led-businesses
Souk + SEPIA is an online marketplace for curated boutique items from China, United States, United Kingdom, Thailand, Tibet and even Lagos in Nigeria. We are working with suppliers from these parts of the world.
When there's something wrong with our customer's order such as wrong sizing or if they simply want a refund for their own reasons, we give your money back no-questions-asked. We're genuinely sorry that you haven't been given the treatment you deserve, but we are willing to make things right for you.
We'll immediately provide you a refund once we have your order number and email address. We need these information so that we may look you up in our system and process the refund from there. We can also provide you a free return label so that you wouldn't have to pay for sending the item/s back.
We are looking forward to hearing back from you again soon. Wishing you a lovely rest of the evening!
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
AM
Anne M.
I placed an order with this company on May 31st no communication since
I placed an order with this company on May 31st. It's been 8 days now with no communication of any type from them. Never dealt with a company that takes this long to ship an item. Very disappointed especially this being the 1st time i have ordered anything from them.
Response from souk + SEPIAJun 8, 2021
Hello Anne,
Thank you for bringing this to our attention. We would like to sincerely apologize for any inconvenience caused. Our order processing typically takes 3 to 10 business days which means we are still within the processing timeframe. We absolutely would want to help you out and find the status of your order. Kindly respond to our request for more information such as order number and email address. With these, we will be able to pull up your purchase info in our system and give you an update. Please know that this isn't the kind of first-time impression we want for you to have with us. We are looking forward to hearing from you again soon.
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
TO
TOMEKA
Very disappointed in the delay
I placed my order on Saturday before Memorial Day and have yet to see any status updates relating to the movement of my order. It should not take this long. I’m really concerned about the condition of my order as well after reading reviews on trustpilot considering it’s completely different from reviews provided on the souk+sepia website. Well I guess I’ll just have to wait….to be continued
Response from souk + SEPIAJun 7, 2021
Hi Tomeka,
Much thanks for writing us a review here in Trustpilot! Our order processing may take 3 to 10 business days which means we are still within the order processing timeframe following the fact that the purchase was made on Saturday. You need not worry as we will absolutely send you an email to update you once your parcel ships out. To make the investigation easier for us, we'd like to know the order number as well as the email address linked with the purchase. You may respond to the information request we had sent here. Looking forward to your response so we can have things sorted out for you.
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
FH
Flynn H.
Scam site
Scam site, beware. I spent nearly $300 on 2x dresses and 1x pair of shoes. The shoes alone were $170!! They arrived late in a really beat up, non-descript box, the dresses shoved in with the loose shoes. First of all, the shoes are worth no more than $30; they're incredibly poorly-made, the wood heels are not wood, but instead plastic with heavily pixelated wood grain sticker paper pasted over. It's truly awful, I've never seen a product this bad. It also had the designer name, Jacquemus stitched on the sole, which typically go for $500ish, so this site sells nothing but incredibly poorly-made knockoffs at ridiculously high prices for the cheap material they use. I went back on the site and have since found old items from Zara listed, but they give them different brand names. It's most peculiar.
Now for the dresses. Just tacky, super cheap, nasty ass dresses. I bought a large, because I saw on the site that some items ship from China, and my experience with clothing from China in the past is that their sizes are very very very small compared to other countries. I'm usually a medium elsewhere. Also, definitely not buying from boutique black businesses, as their marketing suggests. One of the dresses in a large was too big, not a massive issue, but the material was so awful. You can tell it's cheap from a mile away. The other dress, same design but a different color, was also labeled a large, but was far too tight, the zipper wouldn't even reach. It doesn't make sense. Those dresses were worth maybe $10 each, not $50 each. Absolutely disgraceful, all of it. I've never seen such a scam as the shoes. Unbelievable.
To top it all off, they refused to pay for return shipping and I was quoted $20 at USPS.
Shut this place down. Periodt.
Response from souk + SEPIAJun 7, 2021
Greetings, Alannah! Thank you for writing in. Before anything further, we would like to let you know that we're genuinely sorry for the trouble caused. When situations such as this occur, providing solutions is imperative.
We do stand by what's right and will not just sit around and watch things crumble for our customers. Upon checking, wee see that we had generated a return label for you to return your unwanted items.
As a result, we had also processed a refund for all the items you had returned back to us. Please allow 3 to 5 business days for the funds to settle back to your card.
As per the Jacquemus shoes, our explanation for this is that souk + SEPIA works with suppliers/artisans who also work with other brands. As an online marketplace of curated pieces, there will possibly be items in our website available in other stores as well. The same goes for the Zara items.
We apologize for the impression we've given you, and understand the frustration this has brought upon you. We aren't locked in an exclusive distribution deal with a few of our partners merchants in the US, UK, Asia and Africa.
We have sent you a follow-up email to discuss the things we can offer you. We are hoping that we will come to an agreement with you to give us a chance to redeem ourselves and make your overall experience better this time.
Hoping to hear back from you again soon. May your days be filled with blessings. Wishing for you and your family's safety.
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
