souk + SEPIAsouk + SEPIA is listed under Malls & Marketplaces in New York, New York.
souk + SEPIA (soukandsepia.com) has 744 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Lina
Excellent customer service! Kind and attentive!
Response from souk + SEPIAApr 18, 2022
Thank you for giving us credit for the wonderful experience you've had! You are an absolutely amazing person for this and we shall take care of you and the support you have given us! We do hope you have a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Nelly
I had a little issue with my order and contact them,within some few hours problem was solved. They always put the customers first. I love ❤️ their clothes, very unique. Will keep shopping with you.
Response from souk + SEPIAApr 18, 2022
Greetings, Nelly! It's a real pleasure being on the receiving end of your outstanding feedback! It makes us feel proud that your concern has been taken care of in a swift manner. It serves as a proof of how topnotch our customer service truly is! When our customers are happy, we are happier! Thank you dearly for your support! We appreciate you! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Kristel D.
My order was place in January and it never arrived. Things happen. It's all in how you recover. Although, I didn't receive my merchandise, an apology and quick attentiveness to the problem was received. Carla graciously handled my issue and also apologized to me for never receiving my item. You know businesses are not perfect, things will happen and a customer will return and shop when the sales reps are kind and quickly expedite things to make the consumer as happy as much as they can inspite of the circumstances. Carla did just that. Will I return? Yes. Because they've gotten it right so many other times.
Response from souk + SEPIAApr 12, 2022
Hello Kristel, We'd like to take this chance to tell you how grateful we are for your immense capacity to empathize with issues that are nigh inevitable in a young business' run. Wish more people were as kind as you, but then again, what makes you special is how rare your qualities are. We in the customer service industry will always appreciate compassionate customers who are willing to understand. We hope you continue being a blessing to other people. We wish you luck in your current or future endeavors. Your business is always welcome here! May you have a pleasant rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Consumer
My order was not delivered and there was no explanation or update on status of delivery. I reached out to souk+SEPIA. Grace immediately followed up with an acceptable resolution. Thank you Grace for your assistance. Looking forward to my delivery!
Response from souk + SEPIAApr 12, 2022
Hello, dear customer! We want you to know that we are sincerely grateful for your heartwarming review! We live to hear you sing our praises! We're so glad that your concern was taken care of with a resolution that suited your needs. Everything we do is for the satisfaction of our customers! We hope to see you again in this page soon! Wishing you a pleasant evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Tanea
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were back ordered. I contacted them after a few weeks to inquire about my items and Grace responded promptly. She rectified the issue, addressed my concerns and politely assured me my items would be sent as soon as possible. Great job Grace! I definitely will be a return customer.
Response from souk + SEPIAApr 12, 2022
Hello Tanea, Thank you so much for posting a morale-boosting review for us here! We can't be any happier knowing your first experience was to be considered a beautiful memory for you and for us. It is the peak of our fulfillment when we know you are utterly satisfied with our service! You can expect us to continue what we're doing, and we promise to keep getting better every single time. We always want to keep you happy! We hope the same positive energy you've showered us is returned by The Universe tenfold! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Monique
Love souk + SEPIA for the unique styles, fair prices and wonderful customers service! It will always be one of my most favorite sites to shop ❤
Response from souk + SEPIAApr 6, 2022
Thank you for stepping forward and letting everyone know about your wonderful experience with us here, Monique! These are the moments we are always grateful for! Being praised by our customers is the greatest pleasure we customer service personnel can ever have! If you require assistance, please don't hesitate to write us in our Gratitude Team email! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Priscilla G.
I love everything that I have purchase from Soul+Sepia ,there style and fashion of clothes are different coming from a boutique where there is just one of not many, I will always be a customer i started following this website sent follow Karen and Armani from married at first sight season 11 ❤️💯❤️🔥🔥
Response from souk + SEPIAApr 6, 2022
Hi Priscilla, What a pleasure to be on the receiving end of your morally uplifting review! We will forever cherish these beautiful memories with you! Making sure that we maintain this type of relationship with you is something we will always be happy to work for. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
LaKeysha L.
I had the pleasure of speaking with Yhen in regards to order. Although my order never shipped and I never received it, just based on the customer service and response time, I will definitely try to order again. I do understand that because all of the craziness going on things is a little off. Yhen was helpful, honest, understanding, and very accommodating. If anyone is in doubt about ordering, I can say, give them a try.
Response from souk + SEPIAMar 30, 2022
We are lucky that you're also a believer of second chances, LaKeysha! Your understanding is very much appreciated and we hope more people have the same capacity to feel for businesses who also are dealing with a lot right now. We will always look at this moment with thankfulness. It reminds us that kindness is still winning! Yhen will be blushing when we show her this review you wrote in praise of her work! You're the best, LaKeysha! I wish you luck in all of your endeavors! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
