souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIADec 14, 2021

Hello Mary, Thank you for writing and bringing this in to our attention. It's regrettable that we missed our chance to make a good first impression on you. Truly, this is something we never wanted to happen. As a matter of fact, we're willing to fix this and make the situation favorable to you. Apologies if you find our replies robotic in nature, but we try to be as authentic as we can. We'll be sending you a follow-up email as soon as this response is posted. We're eager to resolve this with you. Hoping to hear back from you! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 14, 2021

Hi Lisa, We find ourselves bedazzled by your fairly and articulately written review. We greatly respect your sentiments and take it seriously. We would like to extend our sincerest apologies for putting you in this situation. This event is one we truly regret, but also one we'd love to fix. A good place to start is to accept our Trustpilot request for your order ID and email address. Through these information, we will be able to verify your purchase. From there, we can assist you to get a refund. Since we do not have enough information as of now, we are counting on your response to the request. Please do reach us back as soon as you can so we can begin cleaning up after the trouble we caused. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 13, 2021

Hi Porsha, We are truly sorry for the inconvenience we have inadvertently inflicted upon you. We assure that this rarely happens, but when it does, we make sure to add the merchant in the list of suppliers we will potentially be taking out of our merchant roster. It is truly regrettable that we had overlooked this. We are committed to the next steps to take in order to turn this situation to your favor. You can return the items back to us and we'll process a full refund right after. Also, we can offer you special discounts and store credits should you decide to give us another shot. We still want to bring you better memories than this. Please accept our Trustpilot request for your order number and email address. Once we have those, we'll be able to verify your purchase. Looking forward to fix this for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 13, 2021

It is truly regrettable that we started with the wrong foot with how we treated you. We'll do our very best to make it up to you. The discount is something we do as an apologetic gesture for the problem we had caused. We'd like to sort this out with you. I want to help you, but I will need your order number and email address to pull up and verify your purchase. I know our words may not mean much to you, but trust that we are a legitimate company trying to make it in the world. We will do everything we can to turn this into a better experience. There's something we'd like to offer you. We hope you'd consider. Looking forward to hear back from you. Please accept our request here in Trustpilot. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 9, 2021

Hello Audrey, Thank you for voicing out your opinion and bringing this issue to our attention. We would like to express our deepest regrets for the inconvenience this has brought upon you. We'd like to take a closer look to know what we can do to help you get out of this situation. We're very eager to make turn things in your favor. To make that possible, we will be needing your order number and your email address to verify the purchase. If you have some time to spare, please feel free to respond to our request via Trustpilot for said information. We're counting on that so we can start with the solutions. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 8, 2021

Hello Laurye, Thank you for bringing this to our attention. We'd like to sincerely apologize for the inconvenience this has caused you. I know the delay is enough cause for you to feel disappointed, and we won't take that away from you. We're sorely embarrassed by this. The delays have been caused by the rise in demand of 80% of our shop items due to the holidays from November. Yes, we are a young company, but we have worked hard to make a name for ourselves and we are 100% legitimate. We're absolutely ready to provide a full refund for the glasses. We will also send you a follow-up email to confirm whether or not you'd prefer to wait up or if you'll opt for a refund. We hope that you'll be able to respond to our email and get your decision. Praying for your safety and I hope you do have a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 7, 2021

Hi Keisha, Thank you for writing in about your concern. This is helps because it has been put to our attention. We are sorry that you still have not received an update for your order, but I'd just like to clarify that, just as Yhen has informed you on your interaction on the 29th of November, our order processing takes 3 to 15 business days. Since your item was ordered on the 21st of November, there should only be a couple days more left until it ships out. You need not worry, as we are a legitimate company and you'll be receiving a tracking link via email when it ships out, if this helps ease your mind even a little. We hope you could still give us another chance 'cause we'd really like to prove our worth. But more than that, we want to give you a better experience. We're ready to provide you the proper compensations should there be any delays. Praying that you get your order as soon as possible. Wishing you and your family safety. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 7, 2021

Hi Katricelenell, Thank you going out of your way to put this problem to our attention. By our reputation, we swear that we never wanted this to happen to you. We are loyal to your satisfaction and do not wish this kind of experience to any of our customers. Not one bit. Due to the holidays of the month of November, we have seen a spike in demand on 80% of our items on site which caused the shipping delays. As of now, this has been under control and most delayed orders for November have already shipped out. As a matter of fact, there's already a tracking link already available. We will be sending the link via a follow-up email after this response is posted. We also would like to offer compensations for the troubles we have put you through. We are hoping that it isn't too late for reconciliation as we really want you to have a better experience. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia