souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJan 25, 2022

Thank you for taking up some of your time to say good things about us, Brianna! You have no idea how big a deal this is and how this helps further our cause! We are ultimately glad you find our items worth waiting for! If only more people share the same sentiments as you, but we will keep working till that becomes a reality! We genuinely care for how our customers feel as we understand that this is a people business. We hope love and bliss follows you around. May The Universe keep pouring its blessings on us! With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 9, 2021

Hi Shay, Thank you so much for writing in! We know the work we've put into carefully picking the pieces we offer to our customers has paid off when we receive feedback of positive magnitude such as this! There is no doubt, you have done us a favor which we will repay with our impeccable customer service (and insanely lit clothing!!) Please don't hesitate to write us back should you require further assistance! May these "few" things mean much to you when you've received them! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAAug 4, 2021

A hundred thanks for leaving some good words for us, Joann! It feels good when we customers show us love, and that is true for everyone. To be on the receiving end of warmth is healthy to the soul. We are grateful for the encouragement you have gifted us! Please keep yourself safe at all times, and should you need assistance, the Customer Gratitude team is ready to serve you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 9, 2021

The mauve color has indeed been gaining popularity over the last few years and we're glad we included some pieces in this shade. We feel really grateful for your honest review and will use this to improve ourselves and the quality of the pieces. Maybe what sets us apart from other companies is that we actually listen to our customers' suggestions and what they have to say about us. We greatly appreciate the support, Annie! We hope to see you again in the days that lie ahead! May everything work out in your favor, wishes and aspirations come to fruition. Please have a lovely rest of the evening! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 27, 2021

Hello Nicole, Thank you for leaving us your most honest review about our company. We greatly appreciate feedback regardless of its nature. We understand that it has been an arduous experience for you so far, and we want to say sorry for potentially messing up your set plans for the 26th of June. The bright side of this is that upon checking your order number, I see your package has already been delivered on the 25th of June at around 2:32 PM. I hope you had gotten it in time before your departure. Expedited shipping is absolutely one of the services we are looking to add in order to cut down average customer waiting time for delivery, but this may still take some time. What we can guarantee you is that we have our estimated delivery times in our FAQs page https://soukandsepia.com/a/faqs Also, we would like to genuinely thank you for leaving a suggestion which is vital to our company's success in the future. As a compensation, it would be a pleasure to provide you some perks on your next purchase. Kindly check your email to learn more about what I'm saying. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 21, 2021

Hello, Kim! Let me just say that we're sorry for the inconvenience the shipping time caused this time, but we are all just glad that you are one of the most considerate people we have ever had the pleasure of serving. We greatly appreciate and respect your capacity for kindness. Thank you for sharing your experience to be used as helpful reference for the public. Encouraging other people to see what we have to offer is one of the kindest things you can ever do for a company, and for that, you have won our hearts! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 8, 2021

Hi Sophia, Thank you for writing us a review! We have been receiving a huge number of requests lately and have been working around the clock to cater to each and everyone. We're sorry that you haven't been given the proper attention you deserve. Upon checking, we see that your order has already been refunded in the form of store credits per your request and has been processed since the 2nd of June. I hope this helps! Please don't hesitate to write us back if there's anything else we can help you with. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 24, 2021

We're absolutely gratified by your feedback for us, Lorraine! Though, we're quite regretful that we weren't able to give you the best experience possible, we're still so glad that you are an understanding individual. Our Customer Gratitude team is available 21/7 from 5 AM to 2 AM EST, Mon-Sun, with our slow times during the weekends. We normally cover return labels for our customers in case their orders are damaged. We encourage our customers to step forward and let us know if there's something wrong with their orders (i.e. damaged, doesn't fit, etc.) and issue a return label free of charge. I hope this helps explain. Should you have additional concerns or questions, please feel free to ask and reach us at [email protected] and the pleasure will be ours in assisting you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia