souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAFeb 15, 2022

Hello Dawn, Thank you for stepping forward and sharing your experience with us. You're doing us a huge favor by doing so, and that's because this helps mold us into a better business overall for you. A shame, no other two words can describe this incident better. For that, we want to ask for your forgiveness. Still, thank you for showing the capacity to be considerate, Dawn. Yhen would be over the clouds with your praises. We do hope that one day you can give us a chance to bring you the kind of experience you deserve. Maybe not now, but soon, when you are ready to entrust us with your time and hopes. Wishing you a pleasant rest of the evening. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Thank you for reaching out, Joy! We're really glad you received your Ruiru skirt and that you loved it too. We're just as disappointed as you that you missed the chance to rock it on your special day. Would have made your birthday extra special. Nonetheless, it pleases us to know that you love your skirt! Our doors are open for any questions you may have in mind. You can email us at [email protected] anytime. Praying for you and you family's safety! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 17, 2022

You are a real queen, Queen! A shame we don't have your real name here as we really want to thank you and mention your name. Your words are an inspiration to us and may it echo and reach more people so they'd truly know how dedicated we are in our jobs. Keeping you satisfied is of utmost importance to us, and we understand this is a key factor in a company's longevity in whatever field. You have our eternal gratitude for this! We're looking forward to serving you again soon! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 4, 2022

Hi Danielle, Thank you for stepping forward and letting your voice be heard. The importance of reporting these incidents will surely enable for improvements in our processes moving forward. We understand this incident has tarnished your trust in us as a brand, but it won't sit right with us if this case goes unresolved. We shall poise ourselves into creating a better outcome for you this time. We'd like to express our deepest regrets for the inconvenience this has inflicted on you. In no way would we ever want our customers to suffer like this, so we are humbly asking for your forgiveness. Due to an unexpected skyrocketing in demand for 80% of our items for the month of November, some of our suppliers have faced drawbacks in the fulfillment as it had been a struggle to keep up with the demand. We fully admit and acknowledge our mistakes and we hope it's still not too late to fix this. We can absolutely offer you a full refund for your order. We'll add more compensation details in an email we will be sending right after this response is posted. We are heavily counting on your cooperation to resolve this with you. Talk to you in the email! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 21, 2021

Hi Machelle, Truth be told, we appreciate customers who put in the most honest opinions about us. It helps us determine which parts of our company needs improvement and which parts our customers approve or disapprove of. We agree that it's a pain for you to reach out when the items exceed the 15-business-day timeframe and for this reason this will be one of the things we will discuss as a group in our All Hands on Deck meetings. It's good that we'll be having the opportunity to open up about this issue and later come up with a solution which will make everyone's lives easier. We can instead make the 20% discount a lifetime thing if it please you. Anyway, we also would like to express our sincerest thanks for complimenting our pieces. We're glad that there is a saving grace in the situation and it's sweet of you to squeeze in some nice words for us. It's a blessing, really. In case you need our help, you're always welcome to email us. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 19, 2021

Hi Cassieda, Truly, it is an honor to be on the receiving end of a fairly honest opinion. Your review means a lot and could actually make a difference as we do listen to our customers and make decisions based on what you say and think about us. Indeed, shipping has been the one that's affecting customers' experience and it's something we are working on improving. We are very excited for this year as we have a lot of upgrades in store for you! We feel terrible for the inconvenience that the shipping has caused you. We understand it puts immense stress on your head wondering where your item is. Usually there is an automatic notification which shows your order is shipped with the tracking number included. We are investigating how you did not get one. I hope this helps for now. In case you need anything else from us, feel free to send us your query and we'll make sure to take care of it! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 3, 2021

Hi Dot, It breaks our hearts that we couldn't quite satisfy you given how things have progressed. It seems we have impressed you quality-wise and by how accurate we are with the estimated time we have provided in our website. The shipping updates you have received throughout the whole process was also a plus, but despite all that, it still leaves us with regrets. But what's done can no longer be undone. Still, we wouldn't forgive ourselves if we fail to make it up to you this time. As a token of our appreciation for your organic review, we would like to offer you some store credits, the amount shall be privately disclosed between you and I. The only thing we will be needing from you is your order number or the email address associated with your order. We are looking forward to hearing back from you. Please reach us back as soon as you read this response. We'll be expecting you at [email protected]. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 20, 2021

It's a pleasure to receive honest feedback from you, Kimberly. We appreciate it for we know that it is given with good intentions. We'd like to take this moment to clarify that the best email to get in touch with for customer assistance would be [email protected]. Having just one representative correspond to a customer's concern all throughout seems inefficient. It's more ideal for is to have different personnel working different shifts to make sure that we can cover our customer's needs seven days a week. We understand that transparency is also important which is why we made our processing and shipping times available in our website's FAQs pag (https://soukandsepia.com/a/faqs) Anyhow, we greatly appreciate your giving us another chance to make things better for you. We shall keep working hard to keep you all happy with our services. Please don't hesitate to reach us back should you have more things in mind. We're all ears to your suggestions and we take them all seriously. We hope you're having a pleasant evening. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia