souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 10, 2021

Tarsha, my dear, you can never go wrong with the Bergrivier jacket! After all, it's one of our best-sellers along with the Afro Moshi sweatshirts! It feels so good that you even bought it as a gift for a friend! ❤️ You two have probably already posted in your Instagram account rocking the jackets, but in case y'all haven't, please do mention us @soukandsepia and we shall see to it that you are featured in our posts featuring our customers reppin' souk + SEPIA. If there's something you need help with, please don't hesitate to write us at [email protected]. Here's to a prosperous relationship with you! 🥂 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 10, 2021

Hello there, Victoria! We're on top of the world with your compliments! Something about positive feedback uplifts our spirits and we truly are grateful for having an appreciative customer such as you. Souk + SEPIA prides itself in customer service that is empathetic and "uncanned" as we'd like to put it. Our loyalty and commitment to your happiness and satisfaction is a guarantee. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 7, 2021

Why, thank you for the 5-star review, dear! This may be a short one, but it sends the message and we are ever so grateful for the love you're showing us. You kinda got a 2-in-1 with that piece you got and we're happy you got every dime's worth with your order. This is to more compliment-magnet outfits! Looking good is a form of self-care so keep taking great care of yourself, sister! 🥰🥰🥰 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 5, 2021

Oh we serve with the best of our abilities to keep our integrity as strong as our materials, Michelle! Our hearts are warmed by your unwavering support! We look forward for another day to make you feel good and happy with your clothes! Here's to more success and compliments!! 🥳🥳🥳 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 4, 2021

Hi La Verne, We put in quite some effort to put together our Instagram images so we absolutely love you for showing how much you appreciate it! We're lucky to have found partner merchants who deliver in terms of not just quality, but also style! We sure can't wait for you to get to enjoy your items when they arrive! I'm sure your investments will pay off big time with us! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 3, 2021

Dear Jubil, The feeling of gratefulness you have sparked in us tells us we are heading into the right direction in both our jobs and lives. We have infinite appreciation for people like you because you make work more worthwhile for us. Your suggestion is held with high regard here. Your opinions matter and we are here to listen to our customers and understand in what ways can make the cheers louder. We look forward to providing you with more products fit for queens. Backed by your support, we will give back our best for you. If there's anything else we can do for you, please don't hesitate to email us at [email protected] —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 3, 2021

Dear Nurse B, It is with great pleasure that we receive your most welcome compliments for the artworks you have purchased from us! Each positive feedback our clients provide us is a really big help for a developing company like ours, we have said time and time again. We couldn't be any grateful that we have your support. It is one of the many pleasures this career can give us and it certainly makes us want to go after it with even more passion. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 28, 2021

Hello Chezza, Before anything further, in behalf of the whole souk + SEPIA team, we would like to extend our deepest apologies for blasting your expectations. Your desire to support black-owned businesses is admirable and only shows that you have a good heart. You are right about some of our items being shipped from and produced in China, but we only do carefully select the merchants we partner with. We just want to make it clear that not everything from souk + SEPIA is Chinese-made, as we do have partners from the UK, US and even from Africa. We feel absolutely sorry for misrepresenting the values we claim to represent with this incident. Our number 1 rule is to provide a full refund when a customer isn't satisfied. We have sent you a return label via email so you may send back the dresses or any additional items you'd like to return. On top of this, we have processed a gift card for $50.00 USD and a lifetime discount code for 25% off in hopes of winning back the support of a kind-hearted client. We hope to give you better moments to remember. We want to thank you for leaving us a review which is true to your feelings. We understand if this may not be enough. Please let us know if there's anything else we can do for you. With gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia